Your Law Firm - Lee Rosen Of Rosen Institute

An inbox that is out of control often correlates with a business that can't scale or grow in the way you want it to. It's usually an indicator that you're becoming a bottleneck to the practice. This is my guide to managing your email. It's not perfect, it's not comprehensive, and it's a work in progress. I'll keep updating this resource as new services become available and as better solutions to email management present themselves. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

I often wondered how the same folks showed up on the stage so often before I figured it out. I was perplexed because far too often those repeat speakers at continuing education programs and other professional events weren't particularly great speakers. They got the job done, but they were pretty dull. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

If you improve your productivity by one percent per day for seventy-two days in a row, you become twice as productive. Yeah, it surprises me too. Math isn’t my thing. Just finding that small thing each day and implementing a change means that you’ll be twice as productive in just two and a half months—that kind of blows my mind. What if I really could get twice as much done as I can right now by making very small changes? What if that were to happen by this summer? Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

When I'm focused on moving my business forward, I win at business. When I focus on the competition, I lose. Focusing on winning meant, for me, finding ways to attract and satisfy clients. That had little, if anything, to do with our competition. My clients cared a lot less about how I stacked up against the competition than I did. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

You can have pretty much anything you want if you'll decide what you want. Many of us aren't willing to decide. We won't take the time to think it through. But, even when we do sketch out our goals, we hesitate to commit. Why? Because picking one thing means giving up on some others. It's easier to keep our options open than it is to decide. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

Asking a client for an online review is hard. It triggers our insecurities. Asking risks rejection, negative feedback, or even ambivalence. It puts the story we tell ourselves, about ourselves, on the line. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

Life is fair more often than not. I find that annoying. The lawyer who’s too busy, distracted, overwhelmed, or unwilling to consistently, persistently follow-up, stay in touch, meet regularly, and stay on top of people ends up with what you’d expect. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

It takes some gumption to complain to your attorney. For most people, an attorney is an authority figure, someone kind of like a parent or a teacher. There are psychological barriers to telling these folks what we actually think. Our clients come to us referred by someone they trust, they met with us and decided to trust us as well. Even when they're unhappy with us they wonder if it's just their perception. They're not always sure they're right to be upset. You've likely had an experience of another lawyer's client coming to you just to double-check, to get a second opinion, about whether they're right to be distressed. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

These are the tools and products we use and suggest. Some are tried and true. Some were created last week. We update this list with some frequency so we suggest that you bookmark it and come back periodically. Have we used every single product? Nope. But, nearly all of them are used by us or our members at Rosen Institute. There are a few that we included without trying them because they fill a gap in the market which solves a problem some folks desperately need to be solved. Find the tools here. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

The discount discussion comes up in two contexts in the attorney-client relationship. In one situation it's an appropriate, albeit unwelcome conversation. In the other--well, in the other situation, you've already screwed things up. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

20% of our clients cause 80% of our misery. That's 100% accurate based on my observations obtained over thirty years of dealing with clients. Most clients are awesome. They're pleasant to talk to, they do what they're asked, they pay their bills, and they act like decent people. But, a few, just a few are absolutely miserable human beings. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

When the opportunity presents itself, owning an office building is an enticing proposition for a lot of attorneys. I've asked Arizona attorney Scott Stewart to share the advice he's accumulated from purchasing and owning his own building. Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

Most of us find the standard financial reports unhelpful and difficult to comprehend. They leave us in the dark on knowing if the information means we're doing well or doing poorly. I can't blame you for hitting delete. Why are you paying for these horribly useless reports? Get Rosen's Rules, our free course on the 10 critical rules all successful law firms follow.

Mistakes we make in our practices can be pretty darn big. Not, "I left the clamp in the chest cavity of the dead guy" big but pretty big. Our mistakes usually cost somebody a big bucket of money. We'd love to fix them. We desperately wish the problem would go away. We'd do anything to solve the problem. If only we could fix it right now so the client would never know... Join the Friday File to get actionable advice about management, finance, marketing, and tech for your practice. It's how successful lawyers build law firms.

It's often not the amazing work that gets the review - it's something else. It's something small and personal. It's something that binds us to the client as one person to another. It's the little things.

Client dissatisfaction is much like a virus. It spreads. It infects everyone in close proximity. Your clients know people like themselves, which means they know potential clients, or maybe even other current clients. They talk to each other, then they go online to talk some more. They vent, they complain, and it lessens the chance of future referrals.

When business gets slow, it's easy to sink into that lethargic, stuck in place, tired feeling. There's a solution to that problem and it's going to take you making a commitment to yourself to do something. It takes action. Do one thing, the next thing, and another thing, and you're off and running. But, it's scary. Putting our heads in the sand feels warm, snug, safe, secure and comfortable. Fear is paralyzing. We avoid action when we feel fear. It's tempting to go back to bed.

Too many of us spend too much time studying the problem and procrastinating when it comes to implementing solutions. When the default approach is to simply add the problem to the task list for later consideration then your life and your business are mired in the muck.