Pharma Customer Experience: 20 Secrets To 10x Your Cx & Boost Patient Outcomes
- Autor: Sean McDade
- Narrador: Assaf Cohen
- Editora: Lioncrest Publishing
- Duração: 3:41:21
Sinopse
Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.
In an increasingly competitive environment, it's no longer enough for pharma to develop drugs and technologies that treat, cure, or relieve the symptoms of disease. To be truly customer-centric—building long-term, reliable customer relationships—pharma must learn to treat patients and healthcare professionals the way hotels treat their guests.
Discover how pharma companies can differentiate themselves through exceptional customer experience—helping patients understand available support services, explaining what to expect from clinical trials, making it easy to onboard onto new medications, and much, much more.
In Pharma Customer Experience, Sean McDade presents twenty powerful strategies, all easy to implement, that can turn pharma companies into exceptional customer-centric organizations.
Capítulos
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chapter 01
Duração: 14s -
chapter 02
Duração: 21s -
chapter 03
Duração: 07min -
chapter 04
Duração: 20min -
chapter 05
Duração: 11min -
chapter 06
Duração: 17min -
chapter 07
Duração: 13min -
chapter 08
Duração: 07min -
chapter 09
Duração: 13min -
chapter 10
Duração: 04min -
chapter 11
Duração: 06min -
chapter 12
Duração: 07min -
chapter 13
Duração: 09min -
chapter 14
Duração: 06min -
chapter 15
Duração: 06min -
chapter 16
Duração: 05min -
chapter 17
Duração: 07min -
chapter 18
Duração: 12min -
chapter 19
Duração: 13min -
chapter 20
Duração: 05min