Franchise Today

Tracy Stapp Herold is the special projects editor at Entrepreneur magazine. The Annual Franchise 500 is her MOST ANTICIPATED publications each year.  It is Franchising’s equivalent of the Oscars, the Emmy’s, the Grammys, albeit minus the red carpet, but it is the Big Deal of the Year, when it comes to ratings.  So, what goes into that pot of stew.  How many data points are included and how are they massaged, measured and weighted.  How much if any, has the changing nature of franchising influenced the curation of the data that drives the 500.  Not that long ago, our industry was more Mom and Pop, operator centric with what were typically founder-led brands.  Today, it’s not unusual to see franchisee enterprises that eclipse many franchisor organizations in size and infrastructure.  Massive MUMBO’S multi-unit multi branded operations with dozens sometimes hundreds of locations.  And, on the Zor side, we see tons of roll-ups... Portfolios of brands, dominating specific verticals and service areas, led by divisi

I’ve worked hard, built wealth, and won some awards along the way, and that’s all great, but I view my greatest accomplishments in life as my marriage to my beautiful and smart wife, Leslie, and raising our three beautiful children who have grown into amazing adults. They are grounded, balanced, nice people, who truly care about others. Family is everything to me. - Jimmy John Liautaud. As you will hear in this episode, benevolence is right up there, with love for his family.  The iconic Jimmy John Liautaud, this week on Franchise Today!

This week Stan sits down with Stephen Preuss, co-founder and CEO of Paymore Electronics, to explore the journey of transforming a humble secondhand store into a thriving franchise concept.  Discover how Stephen and his partner Eric Helgesen redefined the secondhand electronics market by blending brick-and-mortar with e-commerce, harnessing the power of proprietary technology, and the need to overcome challenging industry stigmas. In this episode, Stephen shares insights into the meticulous process of franchising, the strategic decisions that led to their rapid expansion, and the unique value proposition of Paymore stores. Learn about their innovative approach to customer experience, which boasts a repeat customer rate nearly 10X StephenR.Preussthe industry standard, and their commitment to eco-friendly practices through free electronics recycling. Tune in to understand the challenges and triumphs faced by Paymore as they scale nationwide and internationally, and get a glimpse into their vision for the futur

This week I welcome Kyle McKeown, Senior Vice President of ProfitKeeper by PrimePay, as both a guest and a new sponsor. Kyle shares his journey into franchising, highlighting his 18-year experience in the industry and how ProfitKeeper has evolved over the years to support franchisees and franchisors alike. Kyle discusses the inception of ProfitKeeper, initially designed to assist franchisees with accounting, and how it pivoted to become a comprehensive financial visibility tool for franchisors. He explains how ProfitKeeper empowers franchisees by providing insightful data that enables them to benchmark their performance and make informed decisions to enhance their business profitability. The conversation also delves into the competitive nature of franchisees and the role of collaboration tools in fostering community and improving performance. Kyle emphasizes the importance of leadership in franchising and shares his personal experience as a Primrose franchisee, underscoring the value of aligning with a bran

This week I am joined by Ryan Parsons, co-founder of The Brothers That Just Do Gutters and CEO of The Riverside Company's, Evive Brands. Dive into the journey of how "The Brothers That Just Do Gutters" transformed from being just a small business into a thriving franchise with 100 plus franchisees with hundreds of locations.  . Ryan shares insights on the unexpected path to franchising, the challenges faced during the recession, and the pivotal moments that led to their success. Discover how client feedback sparked the idea of franchising and how a focus on systems and branding played a crucial role in their growth. Explore the evolution of Evive Brands, a portfolio under The Riverside Company, which includes Assisted Living Locators, Grayson's Estate Sales, and Executive Home Care. Ryan discusses his transition to CEO of Evive Brands, the impact of COVID on franchising, and the importance of embracing technology and innovation in today's business landscape. Gain valuable nuggets of wisdom from Ryan's expe

This week I welcome Kevin King, the newly appointed CEO of Donatos Pizza.  In this engaging episode, Kevin shares his incredible journey from a 14-year-old dishwasher at a local pizza joint to leading one of the most respected brands in the industry. Kevin reflects on his early career choices, including turning down a job at Procter & Gamble to join Dominos Pizza, where he discovered his passion for franchising. He discusses his experiences working in various countries, managing and turning around struggling stores, and the valuable lessons he learned along the way. Returning to Donatos after nearly two decades, Kevin talks about the brand's unwavering commitment to its mission and values, and how these principles have guided him throughout his career. He also explores the impact of the COVID-19 pandemic on the restaurant industry, the rise of third-party delivery services, and the importance of being agile in a rapidly changing business environment. Tune in to hear Kevin's insights on the future of fr

This week I am joined by Serial Entrepreneur Ron Holt, the founder of Two Maids and a Mop and Pink Zebra Moving.  Ron shares his inspiring journey from lab work, following graduating UGA with a degree in Biology, to a more inspiring, and exciting career, as a successful franchise entrepreneur. Discover how a traffic jam and a pivotal book, (The E-Myth) led Ron to rethink his career path and venture into the world of entrepreneurship and franchising. In this episode, Ron reveals the story behind the creation of Two Maids and a Mop, the challenges he faced, and how he transformed a single cleaning business into a thriving franchise, and a successful private equity exit. Ron also discusses his latest venture, Pink Zebra Moving, a unique moving company franchise, that promises to make moving a fun and happy experience. Learn about the innovative practices that set Pink Zebra apart in the moving industry, and how Ron plans to disrupt the market once again. Whether you're a franchise enthusiast or an aspiring entr

Ron Bender was one of the most affable, caring, sharing professionals in all of franchising.  We lost him this weekend and he will be sorely missed.  I interviewed Ron on Dec. 6, 2023, while he was still at Threshold Brands I re-listened to that episode yesterday, after learning of his death.  While most of the conversation was centered around Threshold, all I could really hear was the warm, affable voice of my friend Ron.   In his memory, I share that interview again today.  This time, minus the usual Franchise Today Intro, Outro and commercials.  The franchise world wil forever miss you Ron.  Rest in Peace my friend.

Tropical Smoothie Cafe is a leading franchise in the health-focused fast-casual market.  With nearly 1,500 locations nationwide, they offer an extensive menu of real-fruit smoothies, wraps, salads, sandwiches and flatbreads.  Charles Watson joined Tropical Smoothie Cafes in 2010 as VP of Franchise Development and was elevated to Chief Development Officer in 2015, following his personal responsibility for awarding more than 800 franchises, during his tenure.  In 2018 Charles went on to become CEO. A veteran hospitality pro, Charles has worked for several hospitality-related companies, including Wyndham Hotels & Resorts, Intercontinental Hotels Group, US Franchise Systems, Inc. and Hospitality Real Estate Counselors.  He is a graduate of The Hotel School at Cornell University and also holds a Masters in Business from The Terry School of Business, at The University of Georgia.

Stephanie Johnson’s journey began with earning her Master of Science in Integrated Marketing Communications and gaining experience at a safety association. That path led her relocate to Denver and join AlphaGraphics, where she rapidly ascended from her initial role as Marketing Campaign Manager in 2019, to her present position, VP of Marketing for AlphaGraphics, POSTNET and World Options, All three of these brand flags flying under the umbrella of MBE Global.    AlphaGraphics operates approximately 230 franchises across the U.S. focusing on providing printing and marketing solutions for businesses, small and large. Her Marketing team is charged with increasing brand awareness and lead generation through national campaigns while improving internal communications with franchise owners. In response to COVID-19, AlphaGraphics boosted their marketing efforts with a campaign that offered $25,000 brand makeovers to small businesses, served by their franchisees. This was followed by their wildly successful “Bring Yo

This week I present a very special edition of Franchise Today, featuring excerpts of me being interviewed by Tracy Panase and Shannon Wilburn, on their brand new podcast, The Franchise Leaders Forum. With permission from Tracy and Shannon, we are simulcasting that interview, right here on Franchise Today.  So, listen as we flip the script and I become the subject of the  interview, as opposed to being the interviewer.       While this simulcast introduces you to Tracy and Shannon and The Franchise Leaders Forum, it also gives you a chance to learn a bit more about my storied career, which started in broadcast and led to some 36 subsequent years in franchising.  I hope you enjoy this.  I had a ton of fun doing it!

Welcome to another exciting episode of Franchise Today featuring Sean Bach, a seasoned franchise professional with a unique journey through the industry. From his early exposure to franchising through his father's association with the founder of Pizza Hut, to his pivotal roles at Cold Stone Creamery, Drybar, and now Pure Glow, Sean's story is one of constant learning and evolution. In this episode, Sean shares his transition from tax law to a career in franchise leadership and development. Sean also reveals his strategic approach to growing emerging brands, highlighting his current role at Pure Glow, an airbrush tanning franchise. Learn how Sean's investment in Pure Glow aims to revolutionize the tanning industry by offering a health-conscious alternative to traditional UV tanning. Sean also shares insights to where the franchise business model may be heading, over the next 1-3- 5 years.  Sean Bock, this week on Franchise Today  

This week we are joined by Jenny Young, founder and CEO of Brooklyn Robot Foundry. Jenny is our Q-3, 2024 rising star of franchising and she shares her inspiring journey from a single unit in NYC, to the establishment of a successful, emerging franchise system, that is thriving!.. Jenny discusses how her background as a mechanical engineer and her passion for empowering children through creative robot-building classes led her to franchising. She delves into the challenges of operating in New York City's expensive commercial real estate market and how she pivoted to a more profitable mobile business model, eventually franchising it in 2022. The episode also highlights the importance of company values, the role of diversity in business, and the unique "Frandowment" competition that helped Brooklyn Robot Foundry find its second franchise owner. Jenny offers valuable insights for emerging franchisors, emphasizing the need for strong support systems and the significance of maintaining brand integrity. Join us t

This week on Franchise Today I sit down with Brian Schnell, Partner and Chair of the Franchise Practice at Faegre Drinker, as well as the Chairman of the IFA's Franchise Relations Committee. Brian shares his journey into the world of franchise law, starting from his early days at Gray Plant Moody and his first project with International Dairy Queen in 1987. During this interview, Schnell delves into the intricacies of the franchise industry, discussing the significance of system change, unit-level profitability, and the importance of relationships and culture. Brian offers insights into the evolving landscape of franchising, including the rise of private equity in both franchisors and franchisees, and the need for responsible franchising practices. Join us as we explore the challenges and opportunities within the franchise sector, and gain valuable knowledge from one of the industry's most insightful professionals. 

This week we are joined by Brett Larrabee, a seasoned franchise professional who has accomplished a great deal in his culinary and franchise career.  Brett’s incredible journey began right out of college, as a franchisee…, not just any franchisee, but as Subway’s very first, in the City of Seattle.  Over the next 20 years, Brett grew with Subway, opening many more locations and eventually helping other franchisees within the system, that were perhaps a little less successful than he.  That ultimately led to his transition, from the role of franchisee to that of franchisor.  Brett went on to develop more sophisticated franchised restaurants domestically and abroad, for: Panchero’s Mexican Grill, Five Guys, Famous Dave’s BBQ and Little Caesar’s.  Brett describe how a few years ago, while in Ukraine for Little Caesar’s, curiosity led him to encounter Lviv Croissants, a wildly successful Ukrainian-based franchise concept.  With nearly 200 locations throughout Ukraine, Poland, and Slovakia, this franchise brand

This week we dive deep into the fascinating career of Jamie Izaks, co-founder and president of All Points Public Relations. Jamie's journey from journalism to the hospitality industry, and finally to entrepreneurship, is a story of inspiration and perseverance. Jamie and I have known each other for 18 years, but it wasn’t until recently that I truly understood the depth of his background. His early years in television journalism, coupled with  his foundational experience at Hyatt Hotels Corporation, led to an executive-level management role at Fishman PR led to a wealth of knowledge and ultimately the formation of his own PR Firm, with Lauren Izaks, his wife and co-founder.     Before we dive into our conversation with Jamie, a special thanks to Aicha Bascaro, founder and CEO of the American Franchise Academy. If you missed last week's episode, be sure to grab it at www.franchisetodaypodcast.com.  I've dubbed her Wonder Woman and you will understand why, after listening.  . Stay tuned for more inspiring st

This week we delve into the incredible journey of Aicha Boscaro, founder and CEO of the American Franchise Academy. Aicha recounts her unexpected entry into the franchising world, from her humble beginnings, freah out of college in the 80's, and out of business, after her retail boutique start-up failed.  Looking for something easy to do, to pay her bills,while deciding what came next,  Aicha became a Domino's pizza delivery driver.  Little did she know then, that the decison to drive for Domino's would alter the course of her life.    Learn how Aicha's passion for systems and processes led her to establish the American Franchise Academy, a unique institution dedicated to supporting franchisees in achieving their American dream. Discover the challenges and triumphs she faced along the way, and how her academy has evolved to meet the needs of franchisees and multi-unit operators worldwide. Tune in to hear about Aicha's insights on leadership, business management, and the importance of understanding and motiv

Over the past two weeks, we've delved into some fascinating finance conversations, centered upon creating liuidity events via royalty transactions, thanks to insights from Sean Morrison and David Earle. This week, we remain in the capital arena with Alicia Miller, a strategic advisor to franchise founders, leaders, and investors.  Alicia Miller is the founder of Emergent Growth Advisors and author of the bestselling book "Big Money in Franchising.  She joins us this week to discuss the transformative impact of private equity on franchising. With a trillion dollars in dry powder waiting to be deployed, private equity is reshaping the franchise landscape, partnering with over 700 brands, including Subway's notable acquisition by Rourke Capital for over $9 billion. Alicia's extensive experience includes advising franchise management teams and private capital firms on growth and value creation, alongside her work with Elevated Ventures Group and her contributions to Franchise Times, Entrepreneur, and Forbes.  A

Welcome to Franchise Today.  In this week's episode, we continue our exploration of liquidity events that seem almost too magical to be true. Imagine achieving a liquidity event without sacrificing any equity or control over your brand. Last week, Sean Morrison from Diversified Royalty Management introduced us to this intriguing concept. Today, we're joined by David Earl, CFO at Stratus Building Solutions, the fastest-growing provider of green commercial janitorial services in the USA. David shares his journey of discovering and choosing royalty transactions over private equity, a decision that allowed Stratus to monetize their royalty base while maintaining full control and ownership. David's story provides a franchisor’s perspective on navigating liquidity events with this cutting edge approach and offers valuable insights into how other brands might position themselves for similar opportunities. Don't miss this fascinating discussion that could redefine how you think about liquidity and control in the fr

In this episode, we hear from Sean Morrison, CEO of Diversified Royalty, as we delve into a groundbreaking approach to achieving liquidity for founder-led franchise concepts, without giving up any equity. This method allows qualified franchisors to monetize their current royalty base at very generous multiples of EBITDA, with no need to sell any equity, thus retaining ownership and the upside potential of future growth.