Rosenfeld Media

Four members of our Advancing Research curation team join Lou to discuss the research they did to help shape our inaugural Advancing Research conference (New York City; March 30-April 1, 2020). The team analyzed over 700 survey responses (including about 10,000 answers to open-ended questions!) to learn about user and customer researchers, their learning behaviors, and what they want from conference experiences. Read their summary of the results here: https://rosenfeldmedia.com/advancing-research-community/archive/who-does-research-and-how-do-they-learn/ ; you can also explore the study’s quantitative data yourself via Tableau: https://public.tableau.com/profile/lou.rosenfeld.rosenfeld.media#!/vizhome/WhoDoesResearchandHowDoTheyLearn/StoryDraft1 Podcast guests: Abby Covert (principal investigator), Staff Information Architect at Etsy Sean Oslin, Consultant at Aventine Hill Partners Rocio Werner, Senior User Experience Researcher at ZS Patricia Thommi, User Experience Researcher at ZS The rest of the team:

Current Design and Research Operations practices face three huge, overarching challenges: •Proving value and measuring outcomes •Partnering outside design •Change management In this episode of Rosenfeld Review, four DesignOps and ResearchOps leaders—Jose Coronado, Crystal Yan, Guneet Singh, and Rachel Posman—tackle these challenges from a rich set of perspectives, ranging from heading up DesignOps at a large, long-established corporation like JP Morgan Chase, to launching a whole new department at a young company. Panel Members: •Jose Coronado, VP Design Operations | Head of DesignOps at JPMorgan Chase & Co. •Rachel Posman, Head of Design Operations, UberEats •Crystal Yan, Product Lead, New Initiatives, Remitly •Guneet Singh, Director of Customer Experience Programs, Docusign

Our closing keynoter at DesignOps 2019, Dave Malouf a veteran design leader, strategist, facilitator, researcher, and educator who has worked with some of the largest and fastest growing organizations globally. He was also one of the creators of the very first DesignOps Summit in 2017. Hear from him about the evolution of DesignOps, and his belief that we need a new framework that emphasizes the topline—the creation of value—over bottomline fixation on resource optimization. This new framing is at the root of DesignOps framework that Dave Malouf will share in his closing keynote. Get a taste of what’s in store for Dave’s keynote “Amplify, Not Optimize” at this year’s DesignOps Summit in New York City, October 23-25. • Hear from Dave in his past appearance on Rosenfeld Review: https://soundcloud.com/rosenfeld-media/malouf-podcast • Follow Dave on Twitter: www.twitter.com/daveixd • Dave’s shoutout: Harry Max, upcoming Rosenfeld Media author! Sign up for updates on his book “Prioritization” https://rosenfeldme

Managing an effective design system program is a challenge. In his new workshop “Operating Design Systems” at this year’s DesignOps Summit (October 25), design systems guru Nathan Curtis will explore the operational topics that matter most: defining a system’s vision, forming a core team, scoping and making features, and communicating and contributing across a community. He’ll also zoom out, taking on higher-order challenges of multiple systems that overlap and conflict with one another, and the competition for capacity and attention that every system craves. On this episode of Rosenfeld Review, you’ll get a taste of Nathan’s workshop on operating design systems. Learn more and register here: https://rosenfeldmedia.com/designopssummit2019/sessions/operating-design-systems-curating-a-product-serving-products/

Our opening keynoter at DesignOps 2019, Amy Thibodeau is a UX director at Shopify, where she’s responsible for UX Operations. In four years there, her role has changed dramatically, broadening from an initial focus on supporting content strategy. Hear her story, and get a taste of what’s in store for Amy’s keynote “Process and Ambiguity” at this year’s DesignOps Summit in New York City, October 23-25. Follow Amy on Twitter: www.twitter.com/amythibodeau More about Amy: https://rosenfeldmedia.com/designopssummit2019/speakers/amy-thibodeau/ Amy’s shoutout - Lara Hogan, author of Resilient Management https://larahogan.me/

Kristin Skinner and Peter Merholz, co-writers of Org Design for Design Orgs, are teaching a full day workshop at the DesignOps Summit this year. On this episode of the Rosenfeld Review, they discuss the career milestones that brought them to the realization that there was a book to be written about the challenges they faced when coordinating and managing across teams. What Peter’s reading: Uday Gajendar’s “Rise of the Meta Designer” in Interactions Magazine https://dl.acm.org/citation.cfm?id=3338285 What’s inspiring Kristin lately: Scott Berkun’s work http://scottberkun.com More about the workshop: As the move to establish in-house design teams accelerates, it turns out there’s very little common wisdom on what makes for a successful design organization. In their full day workshop at the DesignOps Summit on October 25 in New York City, Peter Merholz and Kristin Skinner will draw from their groundbreaking book Org Design for Design Orgs, and address this lacuna by shining a light on the unsung activities of

In this episode of the Rosenfeld Review, Lou and Angelos Arnis, Producer of the Joint Futures Conference in Helsinki, Finland (September 2-5, 2019), discuss the evolving landscape of design professionals’ needs, and how the Joint Futures Conference has changed to suit them. Rosenfeld Media is pleased to partner with Joint Futures this year to offer four full-day workshops on September 5, 2019. For more about the workshops: https://rosenfeldmedia.com/public-workshops/helsinki-ux-workshops/ For more about Angelos: www.Arn.is Follow Angelos on twitter: www.twitter.com/angelosarnis

Jessica Ivins is a UX designer and facilitator at the Center Centre in Chattanooga, Tennessee. In this episode of the Rosenfeld Review, Jessica discusses the methods and philosophy employed by the Center Centre to produce industry-ready designers. She shares the story of how, after speaking with hiring managers in the industry, co-founders Leslie Jensen-Inman and Jared M. Spool saw a need for an educational program that prepares designers to enter the workforce and start contributing from Day One with minimal onboarding. The Center Centre achieves this by offering a full-time two year program that more closely resembles a workplace experience than a traditional school. Students work on real world projects from large companies that span 3-5 months, and graduate with a portfolio of real world experience. More about the Center Centre: http://centercentre.com/about

Matt Duignan manages HITS—Microsoft’s Human Insight System, a web-based platform that captures market and data science insights, serving as a cross disciplinary database. He chats with Lou about how his team democratizes the process of arriving at new insights by offering access to researchers’ knowledge and data from different silos across the whole company. He also touches on the challenges of making such a system work in the absence of a cultural commitment to curation, and getting disparate teams to remember that they aren’t only researching for their own departments, but for the benefit of others as well. Learn more in “Skip User Research Unless You’re Doing It Right — Seriously” on Medium: https://medium.com/microsoft-design/skip-user-research-unless-youre-doing-it-right-seriously-15494e5ee033

Kristina Halvorson is the author of Content Strategy for the Web and producer of the Confab Conference, presented by her Minneapolis-based company Brain Traffic. In this episode of Rosenfeld Review, she discusses the best ways to deal with content chaos, navigate the changing nature of conferences (spoiler: they’re not dying!), and more. Kristina’s content framework, Brain Traffic’s Content Strategy Quad: https://www.braintraffic.com/blog/new-thinking-brain-traffics-content-strategy-quad

Luke Wroblewski, Product Director at Google (and author of Rosenfeld Media book Web Form Design), discusses his perspective on how better user interface design can make a huge impact. With a degree in graphic design and experience teaching at the Graduate School of Library and Information Studies, he brings a range of experiences and perspectives to the problem of how a design craftsperson can become more strategic and have a bigger impact. Finally, he shares what’s on the horizon - the next “web form design” to be solved. More about Luke: www.lukew.com

Dave Sifry is one of our curators for this year’s Enterprise Experience 2019 Conference – the 5th edition, which will be more focused on cross-functional collaboration. Dave brings a background in computer science, has launched and advised an impressive variety of startups, and now works in the Bay Area with a focus on organizational design. After getting a computer at the age of 9, Dave realized he was hooked on programming, and the joy of figuring out problems to help create solutions for products and companies. After founding several companies and learning from both mistakes and failures, Dave shares the insights he gained from those experiences. From how creativity in an institution can create more innovation company-wide, to the importance of team diversity, Dave brings a wide range of perspectives to this year’s conference curation team. Follow Dave on Twitter @dsifry ‏ More about Dave: www.sifry.com

Ellie Wu, Senior Director of Customer Experience Transformation at SAP Concur, chats with Lou about what exactly “customer success” means, her work with TedX SeattleWomen, and her contributions to this year’s reimagined program for June’s Enterprise Experience conference. What Ellie’s reading: James Clear, Atomic Habits More about TedXSeattleWomen: http://tedxseattle.com/events/tedxseattlewomen/ Attend Enterprise Experience: www.rosenfeldmedia.com/enterprise2019

In this episode of the Rosenfeld Review, Karen McGrane and Lou address the growing concerns over sexual harassment at the IA Conference and other industry events. Karen and Lou explore the #metoo movement's impact on the industry and what steps we can all take to address what’s happening. Learn more about Karen McGrane: http://karenmcgrane.com/

Sam McAfee is not a UX guy, which is why we’ve asked him to be one of our curators for Enterprise Experience 2019. This year’s program is designed to help UX leaders align, collaborate, and cooperate with peers from other functions in the enterprise—like engineering and product management, two areas Sam knows better than most. In this episode of the Rosenfeld Review, Sam shares his thoughts on the many forms leadership can take, how different types of people can all find their place on a larger team, and the way organizational structures affect the output of the people in them. A 20 year Silicon Valley veteran, Sam is the author of Startup Patterns, and helps companies build and scale new digital products, find and master product-market fit, and improve software development process and teamwork while scaling. More about Sam: – Startuppatterns.com Sam’s recent reads: –Team of Teams by Stanley A. McChrystal https://www.mcchrystalgroup.com/insights/teamofteams/ –Drive by Daniel Pink https://www.danpink.com/

Rich Mironov, author of The Art of Product Management, shares his experiences and advice around how product managers can approach the process of figuring out what an end user really wants, while managing a team of people with different perspectives on the same question. Rich is joining the curation team for this year’s Enterprise Experience Conference–read more about the new approach we’re taking this year: https://rosenfeldmedia.com/enterprise2019/updates/reaching-beyond-ux-sister-enterprise-silos/ Check out Rich’s book: The Art of Product Management: Lessons from a Silicon Valley Innovator https://www.mironov.com/book/ What Rich is reading now: Escaping the Build Trap by Melissa Perri https://melissaperri.com/book/

In this 100th episode of the Rosenfeld Review podcast, Lou talks with Whitney Quesenbery, co-author of two Rosenfeld Media books, about her work at Center for Civic Design. Hear about how Whitney works to improve federal voting standards at the procedural and product levels to make voting a part of everyday life. Learn more about Center for Civic Design: https://civicdesign.org/ Follow their Medium publication: https://medium.com/civic-designing

We see a trend in the work we do: the shift from looking at the micro level to more and more macro perspectives. With this in mind, Lou brings in Cornelius Rachieru, founder/co-curator of the Canux conference, and founder/managing partner of ampli2de, to discuss his work with "ecosystem mapping," a way to see how services and people relate to each other on a large scale. He discusses the move from mapping features to products to services and finally to ecosystems, and the methods he uses for creating an ecosystem map. Now we just have to wonder what the next level will be - universe mapping, perhaps? Follow Cornelius on Twitter: @Corneliux Learn more about Canux: www.canux.io Learn more about ampli2de: www.ampli2e.com Follow Rosenfeld Media on Twitter: www.rosenfeldmedia.com

How does biology affect UX design? Lou talks with Alëna Iouguina, Senior Lead of Systems Research at Shopify, about how understanding the way the human brain works is one of the best things you can do to bolster your user research. Follow Alëna Iouguina on Twitter: https://twitter.com/biologytodesign Joins us at the 2018 DesignOps Summit: https://designopssummit.com

How do you turn small design tweaks into waves of change? Lou chats with Hana Nagel, Lead UX Researcher at SAP, about how small, sustainable changes are the key to making lasting changes in your design organization. Hana’s Interesting Person: Rana Chakrabarti https://www.linkedin.com/in/ranachakrabarti/ Follow Hana Nagel on Twitter: https://twitter.com/Miss_Hanie Joins us at the 2018 DesignOps Summit: https://designopssummit.com