Service Drive Revolution With Chris Collins

This week, Chris talks to Brian Benstock, the GM and VP of the #1 Honda and Acura dealership in the world, Paragon in Queens NY, and is known for his customer driven philosophy “The Future is Frictionless,” and for following the digital trends of big name companies like Amazon and Peloton. Brian grew up on Long Island and around the age of 12 he started playing hockey but his dad couldn’t afford to buy him the right gear. So in order to play, he made his own pads out of foam, plastic and jean fabric. He didn’t make the team but for his next birthday his dad bought him the right gear and he decided that if his dad was going to invest this much in him that he would invest all he had into becoming a great hockey player. And he did, he even played for the minor leagues. Then, at the age of 22 someone told him there was no real future in playing hockey and he needed to get a real job. That’s when he started working for Paragon Honda in Queens “until something better came along,” – he’s been there for 36 years

On this week’s episode, Chris, and head of Salvation at Chris Collins Inc., Sylvia, announce the January comp winners, discuss why people ask Sylvia if Chris is her “sugar daddy,” and answer some of your questions!  Chris gets real and talks about declining numbers in new car sales and how you can prepare yourselves for the coming year by reframing your approach to customer service. He relives nightmare stories from the sales floor and explains how gamification can push your team to reach goals you've never imagined.  Tune in to hear your questions answered and learn how you can prepare yourself for the trends Chris is predicting for this year, and as always, subscribe now so you can stay up to date with Service Drive Revolution. See acast.com/privacy for privacy and opt-out information.

In this week's episode, Chris sits with Mark and Dave Waco. They talk drag racing and Playboy mansion parties. This father-son duo run one of the leading chemical companies in automotive – MOC Chemicals. Mark bought the company back in 1975 and put his son, Dave, to work in the 1990s driving trucks for the company in San Francisco. Mark brings an old school charm to the table that seems to be lost on many of today’s young entrepreneurs and Dave has the tech know-how to keep the company ahead of the curve. By always putting their customer first, they have been able to keep the same clients for decades and have expanded to 19 countries outside of the U.S. Mark says the secret to their success is consistently reinventing themselves to stay relevant. Instead of bucking against the changing tide, Mark and Dave adapt to stay afloat. Tune in to learn more about what makes the Wacos tick and what they think the future holds for the auto industry. Subscribe now to get future episodes, download past epis

Marketing is this topic today with Service Drive gurus Chris Collins and Gary Daniel. In this snack size episode of Service Drive Revolution, perfect for your morning commute, Chris and Gary discuss the process of Marketing. How can you drive traffic to the service drive, be the most effective with your ad dollars and most importantly how to drive the correct type focus-customers.The guys want to teach you how to work smart and don’t end up doing more for less, as Chris states “90 percent of the time you don’t need more cars, you need to increase your sales per car”. How do you do this?All is revealed in this episode of SDR! See acast.com/privacy for privacy and opt-out information.

The role of the SHOP FOREMAN ...Chris and Gary catch up with some brief conversation about a “fasting” documentary in which Gary felt inspired by with his never-ending cholesterol issues. This is quickly put into context by Chris by simply stating “fasting is when you don’t eat!”. The main topic of today is to understand what the role of the shop foreman is.The guys look at the differences between foreman’s that drive production and “coffee cup” formans. If you work in the Service Drive either as a tech, advisor or you're a shop foreman yourself, this is must listen episode! See acast.com/privacy for privacy and opt-out information.

Advisor Pay Plans - Service Drive gurus Chris Collins and Gary Daniel are back to discuss ...First off, Chris tells a hilarious story from the East coast coaching group meeting that involves, NFL, cigar bars, time confusion and head Chris Collins coach Jair Martinez. Moving onto the main topic of today, Advisor Pay Plans, Chris and Gary discuss what makes employees leave, how to manage finances when paying staff, how to pay employees so they earn more and how to double profits all while making your staff happier. This week's show is must listen episode for those who want to know how service drive guru Chris Collins setups advisor pay plans, and how it creates record-breaking advisors who will not only earn more money and boost morale but also dramatically increase profits in the service drive. See acast.com/privacy for privacy and opt-out information.

They’re back! The Service Drive gurus Chris Collins and Gary Daniel are back revisiting the widely successful Service Drive Revolution to answer your questions. In this weeks episode, Chris and Gary catch upon what’s happened since they recorded the last episode at the Top Dog Event 2017. They discuss Gary's health saga, including shoulder surgery from skateboarding accidents, but most importantly they read and answer some of the questions coming into the office. These involve varied struggles from all over the industry, from conflicts with fellow colleagues to the fundamentals of Service Drive success - Customer Service. Listen and subscribe for future episodes. See acast.com/privacy for privacy and opt-out information.

In this week's show, we have a bonus SDR episode in celebration of our Top Dog 2017 event. The service drive experts Chris “Bulldog” Collins and Gary “G Man” Daniel sit down with the finalists of the $50,000 Service Manager Challenge. Held in the Renaissance Hotel in Los Angeles, Chris and Gary take the finalists to the presidential suite for this special edition of Service Drive Revolution. In this show you will hear the struggles, accomplishments and overall journey of some of the leading service managers in the country. They discuss what it was like to join the Chris Collins family and what it took to overcome the hurdles en route to becoming a leader in the industry. This episode features the finalists: Roberta Carron, Gareth Rowlands, Mike Rabbitts, David Cissi, Damon Eagon, Ben Cooper and Don Volk. This special episode will offer great insight into how to grow and succeed in the Service Drive. Follow us on Social Media Twitter - @bulldogcollins Facebook - /chrisbulldogcollins Instagram - @chrisbulldogco

On this weeks show, Chris announces that this will be the final SERVICE DRIVE REVOLUTION (at least for a while) BUT… there is new and exciting news! Chris and Gary are starting a brand new podcast — Chris Collins UNLEASHED — that focuses primarily on Business Performance. So if you have enjoyed the discussions over the last year on business topics such as time management, leadership, scaling and growing and much more, then this is the new podcast for you.Search 'Chris Collins Unleashed' right here on Apple Podcasts, and please subscribe and leave us a review!To celebrate the last episode as we know it, the leaders in the Service Drive reminisce about their favorite and not so favorite moments doing the show. Chris talks about how some new clients enrolled in the Chris Collins training program believing that the podcast was the main content of the program! To which Chris and Gary thought was hilarious - guys talking about orange under wear and drinking tequila being the training tools.Gary then moves onto

BIG ANNOUNCEMENT ON NEXT WEEKS SHOW!On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel talk about how to scale up and grow your Service Drive.First, the service drive guru’s get a quick update on Gary’s health following his recent blood test. The conversation opens up as Chris talks about Gary’s electric skateboard, trying to discover what Gary thinks a healthy American male looks like. Hilarity ensues as they discuss Domino's pizza apps, Chris buying and controlling a stand-up treadmill desk for Gary and Gary’s mid-life crisis Fixie bike. Wrapping this segment up, Gary REVEALS his new cholesterol score to which Chris goes into “improv” doctor mode.The conversation moves onto the main topic of the week - SCALING AND GROWING YOUR BUSINESS. Chris’ first tip is: “you have to think of things as systems that are scalable.” Compartmentalizing the groups within the service drive and establishing how many staff members you need. Chris and Gary then discuss the mindset of growth and putti

“One of the most important things for a leader to be able to move up the ladder is to understand FINANCIALS”.On this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel discuss the keys to understanding the financial statement and how in just simply understanding the financial statement correctly can dramatically increase profits and create effective workflow systems.Before the main topic of the week, Chris wants to discuss Gary’s new hobby…long-boarding. As it turns out it’s not just any longboard, “but the Ferrari of longboards” with a wireless remote triggered engine. Gary’s relives a dramatic story/situation that happened on the Venice Beach boardwalk the other week. Following this Chris wants to have the “mid-life crisis conversation”. As Chris asks what Gary will purchase for next car, they discuss classic cars and some of their own car history including the cars on their dream list.The experts of the Service Drive then move onto the main topic of the week - financials. Chris opens

Service Advisors that over-deliver and how to build a team that goes above and beyond to fulfill the amazing customer experience.First, the SERVICE DRIVE guru’s joke about Gary’s cholesterol issues as he’s just had his blood taken, in addition to Gary revealing his new tattoo! They then move onto the main topic this week of Service Advisors who over deliver and those who “almost see the business as their own and have an overwhelming care for the customer”. Chris then breaks down a good hiring process, a system that he uses to hire the “over-deliver” type of advisor. Chris and Gary break down the TIPS and TOOLS on how to create a perfect system and work environment so that advisors can function at a top level, in addition to highlighting the factors that inhibit them from fulfilling that potential.This week's show is a great snack-sized episode that will help improve your Service Drive systems and give you the tools to get your advisors to the elite level.Subscribe in iTunes - https://itunes.apple.com/us/podc

Chet Holmes’ book The Ultimate Sales Machine.Gary discusses one of his favorite books ‘The Ultimate Sales Machine’, in doing so he mentions that it would be in his top 5 favorite business books of all time. This sparks a debate that triggers the rest of the podcast as Chris brings up other books that would knock The Ultimate Sales Machine out of his top 5. They look at must-read books that have changed the business and leadership sphere, having a conversation about their best points, tools, and takeaways. As always these involve some funny stories!This week's show is great if you’re looking for some essential reading or looking for a great reading list that will help inspire you to go further in the SERVICE DRIVE. As Chris states, “the list is the creme-da-la-creme” of business books.Listen to the Full Episode Here - http://ChrisCollinsInc.com/46Follow us on Social Media - https://www.instagram.com/chrisbulldogcollins/ https://twitter.com/ccgamification https://www.linkedin.com/in/chriscollinsinc https://www.

On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel discuss staffing for the peaks and not the valleys.As part of the tradition, before the SERVICE DRIVE gurus break down the tools and tips on staffing for peaks, they get caught up on their recent activities. Gary had a meeting with the managers of a hotel to hold the Chris Collins Top Dog Event 2017 at their hotel. To show their interest and to entice to do the event at their location, they brought Chris and Gary a beautiful porcelain dog, but it wasn’t an English Bulldog - find out what they gave them on the show.Gary decides to try Chris’ tequila and his eyes water (see the trailer!). Gary also brings up that he has a tattoo appointment this weekend but still unsure what to get, maybe a sprocket, a gear. See what tattoo he got in a couple weeks!The Service Drive leaders then move onto the main topic of the week - staffing for the peaks and not the valleys. Chris states “the thing we keep fighting in our industry is retention wi

Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel discuss how to create a profitable menu that will guarantee to increase your Effective Labor Rate (ELR).The leaders in the SERVICE DRIVE break down SIX crucial steps to creating a perfect menu that WILL increase your ELR. This is a content rich show that hits straight to the point! or six, seven, eight points in this case! Talking about how you can connect with your parts manager Chris tells a story from when he sat next to Bryan Adams on a flight and used a technique to break the ice and start communication rolling.In this week’s show, the guys put back a lot of the fun talk and banter and deliver some great TIPS and STEPS to greatly improve your menu and increase your ELR. Get your FREE MENU and explode your profits here - menu.chriscollinsinc.comListen to the Full Episode Here - http://ChrisCollinsInc.com/44Follow us on Social Media - https://www.instagram.com/chrisbulldogcollins/ https://twitter.com/ccgamification https://www.linkedin.com/in/chri

Customer anxiety in the Service Industry. Chris states - “in service, it’s unique, unlike any other industry, because the sale and the retention is based on TRUST”.The show kicks off with the SERVICE DRIVE guru’s joking about being sick last week and missing last week's episode.But that didn’t stop the Bulldog from working. He talks about his trip down to San Diego to Stone Beer Brewery to do research for his new book. He discovers some clever marketing techniques as well as beer being super high on the glycemic index!This moves onto the main topic of today CUSTOMER ANXIETY. The guys discuss what causes customer anxiety, what frustrates customers before even coming into the dealership and what eventually drives customers away. They look at decision fatigue, issues of waiting, no direction, not making the customer feel important and other problems surrounding the customer experience that may cause customer anxiety. Gary talks about how people feel psychologically when they go to Disneyland. They are excited an

The top 5 ways to train your team. These insightful tips will give you some new directions in which you can make training more effective.The show kicks off with Gary tasting his bourbon of the month. Gary loves it, Chris tries the smallest sip and doesn’t seem too impressed, even our in-house producer Lucas gets involved. This leads to a discussion about the Beard competition Jair and Mario ran on the social media platforms, and how kindly Homer Cut’s, a good friend of Chris’, donates his beard oil for the competition. Chris highlights the passion, the care and the attention to detail that Homer puts into his craft, and how that is something missing in the world… a true love and passion for what it is you do. See the link below to get involved in Homer’s amazing products.In this content rich show, Chris and Gary break down THE TOP FIVE WAYS to have effective training in your company. They reveal the tips and insight into how training is integral to growth and performance, not just for those who are struggling

Women in the work industries and more in particularly - the AUTOMOTIVE and SERVICE DRIVE industry.On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel are joined with our in-house writer and social media expert Lindsey Glass.Lindsey takes the reigns of the show and joins Chris and Gary to discuss Women in the work industries and more in particularly - the AUTOMOTIVE and SERVICE DRIVE industry. Lindsey opens up the discussion by talking about a recent time she took her car to get serviced. Working closely with Chris for the last 8 months she does her homework and goes in armed with one of Chris’ books. After she breaks down her bad service drive experience, Chris turns the tables on Lindsey and interviews her. He wants to find out “how did you feel when you pulled up in the Service Drive” and “how could they have done better”. Chris aims to understand how Women feel when coming into the Service Drive in general and what can we do an industry to address it as is it, a male-centric in

On this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel are joined with Service Drive coach/pastor Jair Martinez and THE G.O.A.T Hassan Salem.The shows starts out with some jokes and fun, involving topics on a bourbon that Jair got from a friend, a meeting Chris had with a Swiss friend who mentions business performance and getting in different positions to circulate blood flow to increase work performance…laughter follows as they imagine Gary trying to squat and the sounds that would come from his knees. More laughter follows as Gary slips out his “safe word”, to which the guys don’t let slip. Opening the segment, however, Chris gets some frustration off his chest about a couple disgruntled listeners feeling Chris and Gary drink and banter too much rather than provide constant content. Chris’ response… “IT'S FREE!”Episode 40 then moves onto content. They discuss sharing your vision and getting input from an engaged team. The team’s ideas are strong so Chris recommends “avoiding barkin

“Are you a prisoner in your own head?”On this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel are joined with Service Drive coach/pastor Jair Martinez and THE G.O.A.T Hassan Salem. As experts in the mindset of business performance, they pose the question “Are you a prisoner in your own head?”Chris begins the show by using his own experiences from being in the band of making the right and wrong decisions based on being part of a team. Gary furthers this by relating it back to doing odd side jobs to make some extra income as a mechanic, but then tells the story of why he stopped and won’t do another.The group then move onto the main points of the week and discuss what keeps managers trapped in their own mind, as Chris states some managers have “25 years of experience working against them”. Hassan looks at how managers sometimes misunderstand their own department. They think they have one set of numbers, but when they really look into it and do the digging, they are surprised to realize