Gartner Thinkcast

David Houle warns to fasten your seatbelts, that the 2020s will be the most transformative, disruptive decade in human history. As a futurist, David’s job is to anticipate trends great and small. That same approach can transform your organization, giving you a competitive edge in strategy and change. But can just anyone be a futurist? Join the Continuous Foresight discussion as David Houle, futurist and author of the new book, “Moving to a Finite Earth Economy – Crew Manual,” helps you determine what’s right for your and your organization’s future. David Houle FUTURIST. THINKER. SPEAKER. David Houle is the author of the book Moving to a Finite Earth Economy – Crew Manual. To learn more about David Houle, visit davidhoule.com.

As digital business upends the business landscape, how do you stay ahead of the next risks that could derail your business? Futurist Jane McGonigal says you need to make a game of it (13:15). Plus, a panel of Gartner experts reveals why you need to tap into Infrastructure-Led Disruption (1:47), and we go deeper into the Real Business of Blockchain (50:11).  Related Links Webinar: CIO’s Success Guide: Prepare for the Fourth Generation of ERP Webinar: Navigate the Nine Common Pitfalls to Scaling Innovation Webinar: 5 Best Practices of High-Performing Teams: Q&A With Gartner Gartner Application Strategies and Solutions Summit Gartner IT Infrastructure, Operations and Cloud Strategies Conference Gartner Identity and Access Management Summit

Here’s a riddle for you: What comes first – foresight or innovation? The answer is not as straightforward as you might think. FIBRES Online CEO Panu Kause joins Continuous Foresight hosts Marty Resnick and Kevin Gabbard to not only solve that riddle, but help you solve how to best put continuous foresight to work for you and your organization. DISCLAIMER: Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise’s products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

Better customer service demands a revolution! You need to strive for rebel hospitality. Entrepreneur and author Chip Conley of AirBnB (2:05) shares his secrets for better customer service and how to be a better mentor. Plus, we see how CMO spend will shape Marketing’s 2020 agenda with Gartner expert Ewan McIntyre (26:01) and unlock why you need more diversity in your cybersecurity initiatives with Women in Identity Co-founder Emma Lindley (42:46). Related Links WEBINAR: AI Use Cases, Implementation and Adoption: Gartner Talks With AI Expert WEBINAR: Q&A Discussion: Finance Priorities for 2020 WEBINAR: CSO & Sales Leader Conference Recap: Overcome Complexity in B2B Sales Gartner Application Strategies & Solutions Summit Gartner IT Infrastructure, Operations & Cloud Strategies Conference Gartner Identity & Access Management Summit

When it comes to the economy, how high is your anxiety index? Of course, we need to do financial forecasting, but can we look too far ahead? Gartner expert Tim Raiswell joins the Continuous Foresight discussion to look at why you need to embrace nowcasting. How can we predict the next recession – or are we wasting our time trying? Here is Marty Resnick’s and Kevin Gabbard’s conversation with Gartner colleague Tim Raiswell.

October is National Cybersecurity Awareness Month, but cybersecurity is a year-round challenge for individuals, enterprises and governments alike. National Cybersecurity Alliance Executive Director Kelvin Coleman (01:53) joins us with advice on how we all can make the world safer. Plus, we’ll hear from the co-founder of Women in Identity Emma Lindley (31:19) on how to address our latest Identity challenges, and Gartner experts David Furlonger and Christophe Uzureau (49:16) help us take advantage of the Real Business of Blockchain. Related Links Webinar: Delivering an Effective Digital Customer Experience Webinar: Reduce the Costs of Poor Operational Decisions Webinar: Gartner Answers Viewers' AI Questions Gartner ReimagineHR Conference Gartner Supply Chain Planning Summit Gartner IT Infrastructure, Operations and Cloud Strategies Conference

Your business and IT strategy is missing a key ingredient: Your poetic voice. Really. We talk with poetic voice artist Sekou Andrews (2:06) on the communication techniques you need to drive new success. Plus, we boost your Talent IQ (35:54) and find out why Connected Managers (55:10) are the best managers. RELATED LINKS WEBINAR: Lead Your Supply Chain Down the Road to Digital Success WEBINAR: Create a Culture Powered by Purpose WEBINAR: The Real Business of Blockchain Gartner IT Symposium/Xpo 2019 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

We are all futurists and trendspotters. We all try to look at signals in our personal and professional lives and respond in one form or another. Hopefully, we are proactive in our response, but admittedly most of us are reactive. Trendspotting is about detecting signs or, we call them, signals, of change happening right now, and these indicate plausible futures. In this episode, we discuss Trendspotting for Continuous Foresight.

Netflix co-founder Marc Randolph stopped dreaming and finally decided to mail it in. On this episode, we talk with Marc Randolph (2:08) about Netflix’s unusual path to success and Marc’s new book, “That Will Never Work.” Plus, Don Scheibenreif (36:33) previews the Gartner IT Symposium/Xpo 2019 keynote and James Atkinson (51:33) raises our Talent IQ.  Related Links Webinar: Increase the Odds of High-Quality Deals Webinar: The 3 Magical Ingredients of Digital Transformation Webinar: The Gartner CMO Spend Survey 2019-2020 Gartner IT Symposium/Xpo 2019 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

You can't have a discussion about the future without eventually referring to a book, a comic, a television show or some other science fiction. Reference stories and especially world-building are very powerful tools for Continuous Foresight. In this episode, we discuss the power of storytelling in business with the CEO of SciFutures, Ari Popper, who has worked with some of the world’s largest companies using sci-fi storytelling for transformation.  Learn more about SciFutures at www.scifutures.com  Join the Continuous Foresight conversation on Facebook at  https://www.facebook.com/groups/continuousforesight

Your next negotiation really is life or death – or should feel like it. Ex-FBI lead hostage negotiator Chris Voss (18:55) provides his negotiation insights. Plus, Oversight CEO Terrence McCrossan (01:38) looks at the CFO’s role in digital transformation, and Ewan McIntyre (41:26) previews the 2019-20 Gartner CMO Spend Survey results. RELATED LINKS Webinar: The Art of the 1-Page Strategy Webinar: The Future of Data Management Webinar: Gartner CMO Survey 2019-2020 Gartner ReimagineHR Conference (London) Gartner ReimagineHR Conference (Orlando) Gartner Supply Chain Planning Summit

Continuous Foresight is a discipline that organizations perpetually use to gather, process, and take action on information about their future business models and operating environments. This first episode introduces the concept of Continuous Foresight and how this podcast series will provide a good mix of practical application, case studies, trends, and special guests informing listeners how to scan, analyze, and recommend a list of plausible futures and strategies, to anticipate and embrace change, and manage uncertainty and ambiguity, to invent the future of the organization. RELATED LINKS Blog: https://blogs.gartner.com/marty-resnick/ Facebook: https://www.facebook.com/groups/continuousforesight

So you think you’re an innovative organization? Chances are, you’re wrong. Author Marissa Orr (24:26) joins Gartner ThinkCast to discuss how your organization can establish a truly innovative, empowering culture. Plus, Gartner experts Whit Andrews and Chris Howard (01:30) gives us the latest on digital transformation and Gartner IT Symposium/Xpo 2019.  SHOW NOTES Related Links Webinar: Panel Discussion: Why Taking a Risk with External Partners Can Be Good for Business Webinar: The Cloud Computing Scenario; Strategy and Tactics for Success Webinar: The Art of the 1-Page Strategy  Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14  Gartner ThinkCast homepage

The key to success – in sports or business – is to make your move at the unlikeliest moment. In this episode, a panel of Gartner experts (1:43) reveals how even an economic downturn is a great opportunity for winning in the turns. Plus, Gartner Artificial Intelligence research lead Whit Andrews (32:00) guides us through the present and future state of AI. RELATED LINKS Webinar: Panel Discussion: Drive Growth in the Face of Change Webinar: The Present and Future of AI Webinar: The Top Technology Trends Impacting Customer Experience Webinar: Why Your Organization Needs RPA: A Discussion with Finance, Audit and IT Experts Gartner Security and Risk Management Summit (London) Gartner CSO and Sales Leader Conference Gartner ReimagineHR

As digital business significantly expands your partner ecosystem, your risk exposure grows exponentially. Gartner expert Chris Audet (01:26) reveals how you can spot the lurking dangers with your third-party partnerships, and helps you build better relationships with your providers. Also, Gartner expert Arup Roy (34:57) helps you build a stronger business case for Intelligent Automation Services. RELATED LINKS WEBINAR: Five Propositions for the Future of Work WEBINAR: The Current State and Future of the Chief Data Officer WEBINAR: Panel Discussion: Why Taking a Risk With External Partners Can Be Good Business Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

Only you can set limits on your career. Pioneering U.S. Air Force Col. Nicole Malachowski (1:38), the first woman pilot in the elite Thunderbirds unit, shares her insights on flying through your career and life headwinds. Plus, Mike Griswold (42:59) tells us what separates the leaders in the Gartner Supply Chain Top 25. RELATED LINKS Webinar: Panel Discussion: Lead and Enable Digital Transformation Webinar: Five Best Practices of High-Performing Teams Webinar: How CIOs Lead CX Innovation for Midsize Enterprises Gartner Catalyst Conference, August 12-15, San Diego Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit, September 4-6, Dallas Gartner CSO and Sales Leader Conference, September 17-19, Las Vegas THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:38 – Your New Career Flight Plan (Col. Nicole Malachowski) 19:44 – Upcoming Gartner Webinars 21:03 – Col. Nicole Malachowski, continued 41:38 – Gartner Conferences Calendar 42:59 – Gartner Supply Chain Top 25 (Mike Griswold) 1:05:59 –

Yes, your supply chain can save the world – and no, that’s not hyperbole. We find out how Intel (01:53) is using its supply chain to lead the fight against modern slavery. Then, Gartner’s Dana Stiffler (40:06) tracks the progress of women in supply chain management. It’s a program about supply chain that everybody needs to hear. RELATED LINKS Webinar: The Present and Future of AI Webinar: 3 Key Roles HR Must Play to Drive Digital Transformation Webinar: Panel Discussion: Lead and Enable Digital Transformation Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

What’s your boss thinking? We go inside your CEO’s mind as Mark Raskino (01:33) delves into the results of the 2019 Gartner CEO and Senior Business Executive Survey. Plus, we find out why you don’t need robots for robotic process automation (24:30), but you almost definitely need RPA to improve any facet of your business, from operations to audit to finance. RELATED LINKS WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs WEBINAR: Panel Discussion: Drive Growth in the Face of Change WEBINAR: Stop Cutting, Start Growing – Lessons from Gartner CFO Conference  Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14 THE CONVERSATION RUNDOWN 00:00 – Opening thoughts 01:33 – Gartner CEO Survey, with Mark Raskino 15:50 – Upcoming Gartner Webinars 16:56 – Gartner CEO Survey, continued 23:35 – Gartne

We all think we are staying focused on the future, but are looking far enough ahead? Serial entrepreneur Peter Hinssen (01:46) helps us look beyond tomorrow. Plus, Gartner expert Ian Beale (20:53) brings us together for Aligned Assurance, and author Patrick Lencioni (37:50) helps us find the ideal team player. RELATED LINKS WEBINAR: Panel Discussion: Drive Growth in the Face of Uncertainty WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs Gartner Security and Risk Management Summit 2019 Gartner Catalyst Conference THE CONVERSATION RUNDOWN 00:00 – Opening thoughts 01:46 – Peter Hinssen: The Day After Tomorrow 02:16 – Looking past tomorrow 04:28 – Why are we shortsighted? 06:51 – What’s holding us back? 09:14 – How do we change our mindset? 11:37 – Embracing change in good times 14:58 – Processes we need to embrace 17:49 – Does size or location matter? 19:53 – Upcoming Gartner Webinars 20:53 – Ian Beale: Aligned Assurance 21:16 – The problem we need to fix 23:59 – What is Aligned Assurance? 25:

You already have the funds to support your digital transformation. Gartner expert Dennis Gannon (01:52) helps you unlock them by “winning in the turns.” Also, Gartner expert Avivah Litan (19:18) tells you why you need to take a fresh look at blockchain. Plus, former DuPont sales leader Maria Boulden (39:43) explains why the personal touch works best for energizing your team. RELATED LINKS Webinar: 3 Bold Strategies for CX Victory Webinar: 5 Ways to Deliver Business Results Through AI & ML Webinar: Panel Discussion: Drive Growth in the Face of Change Gartner CFO & Finance Executive Conference 2019 Gartner Security & Risk Management Summit  Podcast: Legacy of a Sales Leader -- Maria Boulden THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:52 – Dennis Gannon: Winning in the Turns 02:37 – Cost optimization as growth driver 04:48 – Winning in the Turns 07:27 – The three questions you must ask 11:50 – Are we disciplined at resource management? 14:05 – Steps to take now 18:09 – Coming up on Gar