Inc. Uncensored

No matter how sturdy your supply chain is, sometimes, crisis hits. And sometimes, it's due to something that seems positive: A sudden surge in customer demand. For The Woobles and founder Justine Tiu, a huge order of her pre-started crochet kits was delivered with flaws. Could she get her customer orders out on time? For Bobbie infant formula co-founder Laura Modi, it was a nationwide formula shortage that caused her to rethink her customer communications--and cut off new orders on her website altogether. Hosts Diana Ransom and Christine Lagorio-Chafkin unpack all the complex supply-chain management issues and customer communications strategies that come with a sudden surge in demand. Article and Transcript Read more about Bobbie. Bobbie's website. How Bobbie handled the formula shortage. Read more about The Woobles. The Woobles website.

This week, we’re following up our discussion about how to make sure your mission fits your business with an interview with one of the most fascinating sustainability experts working today: Vincent Stanley, Patagonia’s director of philosophy. Patagonia has been one of the most notable brands in environmentally responsible business practices and production for decades, and Vincent has been with the company, evangelizing about what makes Patagonia unique, since even before it was called Patagonia.   Host Diana Ransom talks to Stanley and is told some stories from Patagonia's history that we've never heard before, revealing tipping points that caused the company to adapt its social mission from outdoor-enthusiasm to one that includes a sustainable supply chain and responsible manufacturing, and led to the adoption of a profit-donation model as well. He shares his perspective on making a company's mission more than just a statement, but a way of operating that builds trust and engagement among employees--and spurs

What happens when a company's giving back ... just isn't enough? In a special panel at this year’s SXSW festival, co-host and Inc. executive editor Diana Ransom led a discussion with Jacq and Scot Tatelman, the co-founders of State Bags, as well as Mandy Teefey, the CEO of Wondermind, which she co-founded with her daughter Selena Gomez. The conversation gets into the difficulties and successes of mission-driven businesses, and how these creative founders have adapted their missions to best serve the communities that inspired them. Read the story at Inc.com and see the full episode transcript. Read more about this conversation about mission-based businesses. Learn more about Wondermind Learn more about State Bags

Which should come first, your killer idea or your ideal customer? So many questions about finding product-market fit were raised by our fascinating discussion with Michelle Cordeiro Grant of Gorgie, and Steven and Brittany Yeng of Skrewball. Christine Lagorio-Chafkin spoke with Jeff Bussgang, a venture capitalist and senior lecturer at Harvard Business School, where he teaches a revered class all about product-market fit called Launching Technology Ventures. He has fascinating thoughts on why your early-stage startup should be an experimentation machine; the effect AI has had on startups testing their market; and some of the ethical considerations that put pressure on this process and disproportionately affect BIPOC and women founders. Learn more: Read this story and see full transcript on Inc.com Flybridge Capital Partners, Bussgang's early-stage venture-capital firm with offices in Boston and New York City and over $1 billion under management.  Jeff Bussgang's Harvard Business School site.  BrightHire, re

Build it and they will come? It’s not so simple. Hosts Diana Ransom and Christine Lagorio-Chafkin spoke with founders who took two totally different approaches to a core business concept: finding product-market fit. They spoke with Michelle Cordeiro Grant, founder of the sugar-free energy drink Gorgie, and Brittany and Steven Yeng, founders of the peanut butter liquor brand Skrewball whiskey, about how they identified their markets, strategies they used to get their items on shelves, and how they applied consumer feedback to adjust what they were selling. Learn more: Michelle Cordeiro Grant’s website Gorgie Skrewball Whiskey Inc. podcasts Episode recap and full transcript

During her time at SXSW this year, Diana Ransom sat down with Shira Lazar, video blogger, personality, and founder/host of the web series “What’s Trending,” to discuss her journey in the creator economy space. Shira also gave Diana personal tips and strategies on how to capitalize on trends, using vlogging as a creative outlet, and how to be the face of a brand through social media outlets.

In the past couple of years, TikTok has provided a platform for budding entrepreneurs to connect with their consumers. But how effective is this method, and can it lead to a new level for success for founders? In a panel discussion for Inc.’s Founders House at SXSW, Diana Ransom posed this question to FYSH Foods founder Zoya Biglary, Hot Take co-founder Gabrielle Brulotte, and Bloom Nutrition founder and president Mari Llewellyn. They discuss the importance of putting a face on your brand, being personable for your audience, and how TikTok is an effective marketing tool-provided your approach is on target.

After our conversation with the co-founders of the Sloomoo Institute, co-host Christine Lagorio-Chafkin followed up with clinical psychologist, author, and professor Tracy Dennis-Tiwary, about the concept of grief--and how to navigate it, especially when you’re extremely busy, or a founder. She explained the complex range of responses humans have to grief, and the unique ability founders might have when it comes to coping through being able to envision a transformation in the future. She also spoke about getting off the productivity-industrial complex’s “wellness hamster wheel” and instead embarking on your own journey. She shared insight into finding support systems for mental health--and establishing a healthy relationship with your co-founder. Show notes and links: Tracy’s company, Arcade Theraputics: https://arcadetherapeutics.com/about-us/ Dr. Tracy Dennis-Tiwary’s website: https://www.drtracyphd.com/ Inc.com article on Sloomoo Institute episode Grief as Startup Fuel: The Sloomoo Institute's Unusual B

Karen Robinovitz and Sara Schiller had each been through multiple traumas when they found reinvention and joy through the unlikeliest of substances: slime. Yes, slime. They explain to hosts Diana Ransom and Christine Lagorio-Chafkin how they channeled their newfound joy, and passion for sensory play, into a business, the Sloomoo Institute. Sloomoo is a growing slime-museum business with four locations that makes some 600 gallons of slime each day. This episode was recorded live on-site in SoHo, New York, at the Sloomoo Institute Links: Inc.com article: www.inc.com/christine-lagorio/from-the-ground-up-sloomoo-institute-karen-robinovitz-sara-schiller-grief-as-startup-fuel.html Episode transcript: www.inc.com/transcript-from-the-ground-up-podcast-sloomoo-institute-founders-karen-robinovitz-sara-schiller.html The Sloomoo Institute: https://sloomooinstitute.com/pages/new-york-2-0?utm_source=google.com&utm_medium=organic Slime play and care (PSA about slime removal!): https://sloomooinstitute.com/pages/slime-care

Join Inc. Executive Editor Diana Ransom and Editor-at-Large Christine Lagorio-Chafkin as they host From The Ground Up, a new podcast from Inc. that features frank and unfiltered conversations—with some of the most successful founders in the world—about navigating the role of the founder, the tips and tricks entrepreneurs need to know to be successful, and the secrets that nobody really tells you before you start a business. New episodes start April 4th, see you then! Website: https://www.inc.com/podcasts/from-the-ground-up

The impact of AI on finance departments will be huge.

How artificial intelligence is shaping the product journeys from procurement to end customers.

At last year's Inc 5000, editor-at-large Christine Haughney Dare-Bryan spoke to The ActOne Group CEO Janice Bryant Howroyd about her new book, Acting Up: Winning in Business and Life Using Down-Home Wisdom. Janice touches on her life and the importance of self-care for entrepreneurs. We also have a special custom segment in partnership with Chase. A third-generation homebuilder, Jake Jorgensen built Jorgensen Builders, a residential and commercial construction and remodeling company, on his own terms. In episode 2 of Redefining Growth, a miniseries by Inc. and Chase, Jorgensen shares how he went from “broom-pusher” to dream-maker, helping customers build the homes and businesses they envision. Here, he shares practical strategies that you can apply to kickstart, grow and transform your own venture, as well as how his Chase credit card rewards helped him along the way.

In this podcast, leaders in HR and AI reveal what it will take for businesses to get their staff on board.

Inc. editor-at-large Christine Lagorio-Chafkin chatted with David Lubetzky about his journey starting Kind Snacks in Mexico City, and the lessons he learned from his father, who was also a business man. Then we have a special custom segment in partnership with Chase: Iceland offers up wintry landscapes, fiery volcanoes, and the descendants of Vikings. For Matt Wilson, co-founder and CEO of Under30Experiences, it also offered the start of an entrepreneurial journey. Wilson shares how he got the idea for his thriving travel company and how he and his co-founder have turned wanderlust into a lucrative opportunity. Wilson also shares how he maximized his Chase credit card rewards to help build his team and his brand.

At ‘Inc.,’ we focus a lot on how people become entrepreneurs, but what do you do after you’ve founded your company, turned it into a successful business, and then decided to move on? Stax founder and former CEO Suneera Madhani and Panera Bread founder and former CEO Ron Shaich describe their individual entrepreneurial journeys.

Over recent years, the use of psychedelics, specifically psilocybin and LSD, has become more mainstream in discussions of mental health. While it is still premature to say anything definitive, there have been more studies, research, and experimentation done. But the discussion has not stopped at mental health—some in the business community have been touting the benefits of psychedelics in leadership development. Paul F. Austin of Third Wave and Deepak Chopra chatted about a wide-ranging slate of topics. They covered everything from the benefits of microdosing for our brain health to how the best leadership actually mirrors what's happening in nature.

The so-called “fifth quarter” could be your opportunity to give your business a competitive edge. Hear directly from successful small business owners Lauren Petrullo, of Mongoose Media, and John Wai of John Wai Martial Arts Academy about how they use the post-holiday season to grow their businesses. In this podcast, the entrepreneurs are joined by Meta executive Becky Bui to explain how this so-called “fifth quarter”—a period often overlooked by businesses as a slow season—can be the key to unlocking new cost-effective, quality leads that lead to sales, while building meaningful connections with customers.

Ample Hills Creamery first came on the dessert and ice cream scene in 2011 when married cofounders Jackie Cuscuna and Brian Smith opened their first store in Brooklyn. The business expanded to 17 stores with an endorsement from Oprah, a partnership with Disney, and mentorship from Jerry of Ben & Jerry’s. But by 2020, the couple had to file for bankruptcy. After selling the company to Schmitt Industries for $1 million, they opened another dessert company called ‘The Social.’ In March of this year, they found investors and bought Ample Hills back, committed to rebuilding the business. And then, a couple of weeks ago, they were fired. We chatted with them in a very uncensored conversation about failure, resilience, and how to learn from your mistakes. For more info on the ups and downs of this story, check out Jennifer Conrad's article.