Uc Today - Out Loud

Join Rob Scott and Kevin Kieller in this enlightening episode of the AI News Show, as they sit down with Adam Ball, Co-founder and Principal Solutions Architect at Cloud Revolution, to explore how businesses can overcome common obstacles in AI adoption and truly harness the power of artificial intelligence for transformative results. Drawing from real-world experiences and industry trends, Adam shares his expertise on navigating the evolving AI landscape and how organizations can strategically integrate AI to create long-term value.Key Highlights:The Future of AI in Business: Rob and Kevin dive into Adam’s perspective on AI’s growing role across diverse industries, from manufacturing to retail. They discuss the challenges of transitioning from AI experimentation to scalable, impactful solutions.AI Implementation Challenges: Adam highlights the common obstacles businesses face when integrating AI into their operations, from data silos to organizational resistance. He shares actionable strategies for overcoming

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Zoom's new Companion 2.0 Latest updates from WebexOne Co-Pilot Updates  Our panel features the following UC experts: Craig Durr, Principal Analyst, Collab Collective Melody Brue, Vice President & Principal & Principal Analyst, Moor Insights & StrategyElka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & SullivanThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

UC Today's Susie Harrison hosts Mikkel Frederiksen, Senior Business Development Manager Nordic, MAXHUB.In this session we explore:Top tips for elevating a Microsoft Teams Room from a technology standpointManaging the technology set up in large rooms with a range of equipmentThe benefits and challenges of using a cloud-based management platform for Teams Rooms technology setsWhat's next for Microsoft Teams Rooms?

UC Today's Susie Harrison hosts Saif Ahmed, co-founder and CEO of SCB Global, a leading Microsoft partner and global Microsoft Teams Integrator.In this episode, we consider:What we can expect next in Microsoft TeamsHow technology will continue to support a hybrid workforceHow technology can support frontline workers who are continually moving around the workspaceWhat's next for AI and Copilots in business communicationsThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn, and Facebook pages.For more Customer Experience tech news, visit: https://www.uctoday.com

In this latest interview, we’re diving deep into the world of disruption with Dominic McDonald, CEO of ULAP.Dominic takes us on a bold journey from "Kosovo to Kazakhstan," revealing the untapped potential in emerging markets that most UC providers have overlooked or avoided. ULAP isn’t playing by the same old rules—they’re rewriting them.In this interview, Dominic breaks down ULAP’s game-changing approach to navigating the regulatory minefields of complex jurisdictions, turning these challenges into powerful opportunities that resonate with multinational enterprises. While other UC providers stick to safer territories, ULAP is thriving in the tough markets, saving clients millions in the process.Infact, Dominic will share how ULAP helped one of their largest global customers save a whopping $1 million by completely rethinking their UC infrastructure. Join us as Dominic unpacks ULAP’s innovative strategies, their flexibility, and how they’re leading the charge in market disruption, setting themselves

Watch on YouTube.Join Rob Scott and Kevin Kieller in this insightful episode of the AI News Show as they sit down with Elizabeth Bieniek, author of Cake on Tuesday and a trailblazer in tech innovation. They unpack why only a fraction of companies are truly harnessing AI’s power to generate substantial value, based on Boston Consulting Group’s latest eye-opening report. Key Highlights: BCG's AI Value Report: Rob and Kevin break down the report’s surprising stats, discussing why so many companies struggle with scaling AI and what’s needed to become a value-driven “AI engine.”Innovation & Team Dynamics: Elizabeth emphasizes that innovation is accessible to everyone, demystifying the process of fostering creativity in both tech and non-tech roles.AI as a Strategic Tool: Elizabeth’s unique take on leveraging AI as a brainstorming partner, not a replacement for human creativity, offers a fresh perspective on integrating AI into teams.Decision-Making & Innovation: Drawing from her book, Cake on Tuesday,

UC Today's Susie Harrison hosts Justin Powell, Channel Leader at Dialpad.In this session, they cover:The opportunities and threats of AI in the channelHow channel partners can upskill to incorporate AI into their solutionsHow AI can protect or increase margins for channel partnersAI readiness levels across Europe

UC Today's Susie Harrison hosts William Rubio, Chief Revenue Officer at CallTower to discuss service outages.In this session, we cover:How infrastructure can be optimized to ensure seamless communication continuity for businesses during outagesSpecific technologies or strategies that can be implemented to safeguard business operations from disruptionsExamples of successful maintenance

Watch on YouTube.UC Today's Kieran Devlin speaks to Christelle Heikkilä, Founding Director at the consultancy Ethos Chain, former IT Director at Arsenal, former Head of IT Applications for Superdrug and an ex-pharmacist.In this session, we discuss the following:Christelle's remarkable career as an IT leader in pharmaceuticals, retail and football and why people are as important as technology in IT leadershipThe unique challenges and success stories across football and retailHow recent cultural developments like hybrid work's normalisation and the rise of AI has impacted Christelle's work as a tech leaderThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

UC Today's Susie Harrison hosts William Rubio, Chief Revenue Officer at CallTower to discuss Microsoft Copilot.In this session, we cover:Whether Copilot is in a hype cycle or delivering true benefits in use casesThe benefits and challenges of Copilot's useWhat industries might benefit mostHow to use Copilot securely and safely, and to collaborate across hybrid teams

UC Today's Susie Harrison hosts Eric Garnier, Head of Sales (Education & ProAV), AVer Europe.In this session, we cover:The challenges in the industry now and how to mitigate themWhat's next for technology / AV in educationHow AI is powering the next phase of AV

Watch on YouTube.In this episode of The Latest Big UC News, hosts David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:Disney Ditches Slack in favour of Microsoft Teams Intermedia Snaps Up NEC' Univerge business The latest from HP Imagine Is X entering the UC Space? Our panel features the following UC experts:Jon Arnold, Principal Analyst, J Arnold & Associates Graham Fruin, Senior Analyst, European Enterprise Communications and Collaboration, IDC Craig Durr, Principal Analyst, Collab Collective Melody Brue, Vice President & Principal Analyst, Moor Insights & StrategyThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

Watch on YouTube.UC Today's Kieran Devlin speaks to Scott Hix, CEO and Founder of Avocor.In this session, we discuss the following:The origin of the acquisition Plans for growth and market expansion moving forward How the acquisition will impact new and existing Avocor customersThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

In this episode of the AI Show, Rob Scott and Kevin Kieller delve into the latest developments in the AI industry. Joining them is Gurdeep Singh Pall, President of AI Strategy at Qualtrix, who brings a wealth of experience from over 30 years at Microsoft, where he spearheaded innovations in AI, networking, and communication.This episode uncovers how AI is rapidly evolving and what businesses need to do to stay ahead. This conversation explores:The impact of AI on business models, from customer interactions to productivity toolsThe rise of multimodal AI and what it means for enterprises adopting generative AIThe "chip wars" driving the AI hardware market, including Cerebrus' latest AI inference chipHow businesses should approach AI integration now to stay competitive—and why waiting is not an option

UC Today's Tom Wright hosts Kyle York from CallCabinet.In this session, we discuss the following:The biggest challenges organizations are grappling with when it comes to compliant call recordingThe specific challenges of running multiple collaboration platformsThe impact AI is having on call analytics

UC Today's Susie Harrison hosts Garth Landers, Director of Global Product Marketing at Theta Lake.In this video, we discuss topics including:How the shift to cloud-based voice platforms has transformed how IT and/ or UC teams approach complianceThe primary compliance challenges organizations face when transitioning to cloud-based voice communicationsHow enterprises can ensure their voice communication practices meet current regulations and are future-proofThe role of AI and machine learning in enhancing the compliance and operational capabilities of UC systems

Anurag Dhingra discusses his new role, AI innovations, and Cisco's strategic vision with Dave Michels.Join Dave Michels as he welcomes Anurag Dhingra, the newly appointed Senior Vice President and General Manager of Cisco Collaboration, for a dynamic conversation about the future of collaboration technology at Cisco. Anurag, a 25-year veteran of Cisco, has held multiple leadership roles, including CTO and CPO for Cisco's collaboration business. In this interview, he shares his insights on:His New Role and Strategic Vision: Anurag discusses his transition to SVP and GM, emphasizing continuity in leadership and his focus on capturing emerging opportunities within Cisco’s collaboration portfolio.AI as a Game-Changer: While AI is a buzzword, Anurag argues that we are only at the beginning of leveraging AI’s potential in business transformation, especially in customer experience.Innovations in WebEx and Beyond: Anurag highlights Cisco’s commitment to driving innovation in the WebEx Suite, the integration

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:Zoom CEO takes shots at vendors charging for AI featuresZoom Docs update Slack and Box collaborationCustom emojis from Microsoft Teams Our panel features the following UC experts:Irwin Lazar, President, Metrigy Craig Durr, Principal Analyst, Collab Collective Evan Kirstel, Social Media Strategist, BCStrategies Zeus Kerravala, Principal Analyst, ZK Research Melody Brue, Vice President & Principal Analyst Moor Insights & StrategyThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our LinkedIn Community Group.

 UC Today's Kieran Devlin speaks to Dom McDonald, CEO of ULAP.In this session, we discuss the following:What ULAP is hearing from customers about AI in UCWhy ULAP omitting AI was a critical decisionWhy compliance is so important for ULAP and its customers 

UC Today's Susie Harrison hosts David Casem, Telnyx CEO, for a discussion around the future of UC.In this video, we discuss:Whether PSTN is still relevantOC vs DR and Teams PhoneThe role of channel partners in the evolving UC ecosystem