Uc Today - Out Loud

Watch on YouTube.Exploring the Transformative Power of Microsoft Copilot with Softchoice's AI Expert, Craig McQueen.Welcome back to our third episode of the AI Show!In this episode of the AI News Show, hosts Rob Scott and Kevin Kieller dive into the latest headlines in AI before turning their attention to a special guest, Craig McQueen, Vice President for AI Solutions at Softchoice. Craig shares invaluable insights on how Microsoft Copilot can transform workplace productivity. Whether you're curious about the future of AI in business or looking to leverage Copilot for your team, this conversation offers practical advice and forward-thinking strategies.Key discussion points include:Copilot Assessments: Understanding your organization's readiness for Microsoft Copilot and how to start with targeted outcomes.Overcoming Oversharing: How to avoid common security pitfalls when integrating AI tools like Copilot.Training for Success: The critical role of process-based training in ensuring Copilot adopt

UC Today's Kieran Devlin speaks to Rene Buhay, SVP of Sales and Marketing at AVer Europe.In this session, we discuss the following:The challenges schools and teachers are facing around classroom audio and ensuring all students can clearly hearHow AVer's Ampliwave solution addresses issues of classroom equityAmpliwave's compatibility with assisted listening devices and PA systems

UC Today's Kieran Devlin speaks to John DeBaca, VP of Strategy & Business Development at Variphy.In this session, we discuss the following:The challenges organisations face in cloud migrations, including around visibility into their on-prem environmentsHow Variphy supports partners in their cloud migrationsHow Variphy helps partners overcome the challenges of operating in a multi-vendor UC landscape

UC Today's David Dungay speaks to Benny Matityahu, VP, UC & Collaboration, AudioCodes and Gidi Adlersberg, Voca CIC Business Line Manager, AudioCodes.In this session, we discuss the following:Why are customers purchasing UCaaS and CCaaS together as part of a consolidated platform?What are the big challenges around trying to buy UCaaS and CCaaS together?What are the new opportunities and use cases for customers looking to bring UCaaS and CCaaS together in the Teams environment?

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space.The panelists discuss a variety of hot topics in the UCaaS space, including:Microsoft hits 3 million Teams premium users Avaya's latest layoffs and new CEO Crowdstrike outage and UC resiliency Our panel features the following UC experts:Jon Arnold, Principal Analyst, J Arnold & Associates Irwin Lazar, President, Metrigy Craig Durr, Principal Analyst, Collab Collective Evan Kirstel, Social Media Strategist, BCStrategies Zeus Kerravala, Principal Analyst, ZK Research Maribel Lopez, Principal Analyst, Lopez Research Graham Fruin, Senior Analyst, European Enterprise Communications and Collaboration, IDCThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our LinkedIn Community Group.

Watch on YouTube.Mark Coxon, Director of Business Development for AVISPL, discusses the concept of experiential design and the importance of focusing on impact outcomes and workflows before technology and facilities. He emphasizes the need to create experiences that allow people to communicate and collaborate effectively.Coxon shares examples of projects where he helped customers change their frame of thinking about their relationship with technology and design spaces that facilitate desired outcomes. He also highlights the importance of considering the emotional reactions and journey of employees and customers in designing experiences.The conversation explores the idea of orchestrating the experience, creating moments of contrast, and the value of meeting equity. The conversation explores the idea of creating experiential meeting spaces that cater to specific use cases and workflows.Mark Coxon emphasizes the importance of moving away from a one-size-fits-all approach and instead designing rooms that are purp

UC Today's Susie Harrison hosts Mark Herbert from Dstny for Service Providers.In this episode, we uncover:Common challenges for providers looking to use Microsoft Teams callingWhy Teams calling is relatively underusedThe opportunities Teams calling unlocks for providers and customersOptions outside of Teams

UC Today's Susie Harrison hosts Vic Bhagat, Principal, Alliances & Ecosystem, Q-SYS and Kyle Spiess, Principal Lead Product Manager of Microsoft Teams Rooms at Microsoft.In this episode, we uncover:What high-impact spaces are and trends / growth in their marketThe key challenges and considerations in high-impact spacesHow those challenges can be mitigated with technologies like Q-SYS Vision SuiteFuture features coming for Microsoft Teams Rooms

UC Today's Kieran Devlin speaks to Brandon Carl, EVP of Product Strategy at Smarsh, and Theo Hill, Senior Director of Product Management at Smarsh.In this session, we discuss the following:How Smarsh helps customers innovate while remaining compliant with AIWhat compliance agility means for enterprisesWhat makes Smarsh's AI capabilities stand out

UC Today's Senior Content Editor Susie Harrison hosts Layne Hoo, CEO of Variphy, to discuss the transition from on-premise to cloud.In this video, we cover:The trends and challenges in on-premise vs. cloudThe signs that your enterprise is ready to migrateConsiderations in managing migrationHow Variphy can help ease your migration journey

In this insightful UC Today video, Dave Michels of TalkingPointz sits down with Samuel Wilson, CEO of 8x8, to delve into the rapidly evolving landscape of unified communications (UC) and contact centers (CC).With over seven years at 8x8 and a diverse background in finance, customer experience, and business strategy, Samuel provides a unique perspective on the industry's trends and future directions.In this engaging conversation, Dave and Samuel discuss the critical developments in the unified communications and contact center space. With a year under his belt as the official CEO, Samuel shares his journey and insights into 8x8’s innovative strategies and market trends.Unified Communications and Contact Centers Integration: Samuel highlights the natural convergence of UC and CC, emphasizing the efficiency and synergy of having a single provider for both services. He discusses 8x8’s decade-long presence in this integrated market and the addition of CPAS in 2019, predicting that more companies will follow t

UC Today's Tom Wright hosts CallTower's William Rubio.In this session, we discuss the following:CallTower's evolving Operator Connect operationHow demand for Operator Connect is comparing to Direct RoutingHow Operator Connect providers differentiate themselves

UC Today's Tom Wright hosts Mike Tolliver from Vyopta.In this session, we discuss the following:Why no-participation meeting rates are on the riseHow to keep the rate downHow user insights can drive productive meeting cultures

UC Today's Susie Harrison hosts James Arnold-Roberts, CEO at Voiceflex.In this episode, we discuss:Current trends and areas of growth in the tech marketWhat a 'techco' isWhat makes a good techcoThe drivers behind the shift from telco to techco, and how Voiceflex is helping its customers navigate this

UC Today host Rob Scott is joined by Co-Founder of enableUC, Kevin Kieller and Karuana Gatimu, Principal Manager for the Microsoft 365 Customer Advocacy Group at Microsoft.Discussion points:Essential considerations for AI implementationPractical AI use cases and enterprise adoptionLeveraging AI for talent managementAI Minute: Distinguishing usage from adoption in AI implementationsTop tips for successful AI adoption from KaruanaIn our latest episode, we are thrilled to have Karuana Gatimu joining us to share her invaluable insights on AI adoption and implementation in enterprises.Karuana, with her extensive experience and passion for technology, discusses the essential strategies and best practices for successfully integrating AI within organizations.She emphasizes the importance of grounding AI in business data through tools like the Microsoft Graph, fostering continuous learning and peer support, and addressing the human side of AI adoption to build trust and ensure meaningful, sustained usage.Additionally,

UC Today host Rob Scott is joined by AI Expert and Co-Founder of enableUC, Kevin Kieller.In this update, we talk through the most popular AI news headlines:The history and advancement of AI assistants like Apple’s Siri, Amazon’s Alexa, and Google AssistantThe integration of Natural Language Processing (NLP) and machine learning in voice assistantsExpanding applications of voice assistants in smart devices, homes, cars, and enterprise solutionsThe role of AI voice assistants in enhancing customer experience, productivity, and real-time translation in businessesSpeculation on Microsoft’s AI voice strategy: Will Copilot, Cortana, or Clippy lead the way?

UC Today's Tom Wright hosts Shaun Redfern from Symity.In this session, we discuss the following:How Microsoft has developed its security portfolio over the last few yearsHow Microsoft’s growing security portfolio has changed companies’ approach to their security stackHow is Symity developing its approach to cybersecurity?

UC Today's Kieran Devlin speaks to Ads Khan, Head of Service Delivery at Conversant.In this session, we discuss the following:The key challenges facing contact centres in 2024What is Conversant's C360 solution and how can it empower customers?C360's Contact Centre module and how its flexibility and depth supports contact centres

Welcome to our fourth episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation about voice avatars in 2024 and tackling fake artificial intelligence.AI News Headlines:Meta reevaluates labeling AI-generated posts on InstagramCharacter.ai enables phone calls to AI avatars in multiple languagesThe rise of voice notes and the new frontier for cyber criminalsColumbia University's DIVID tool detects AI-generated videos with 94% accuracyNBC's use of AI-generated voice updates for the OlympicsThe debate over AI training data and its implications for content creators

Watch on YouTube.Welcome to Episode 3 of the Nuwave Campaign series!In this episode, Rob Scott from UC Today News talks with Mark Bunnell, Chief Operating Officer of NUWAVE, and Chad Elford, Engineering Product Manager for Webex by Cisco.This discussion is essential for carriers, operators, and service providers aiming to become Certified Cloud Connect Providers for Webex Calling.Learn about the latest trends in Multi-UC and discover the opportunities available for partners right now. Don't miss out on this insightful conversation.Key Discussion Points:Latest Webex Calling Opportunities: Chad Elford outlines why now is the perfect time to adopt Webex Calling, emphasizing the Multi-UC trend and the advantages of Webex Go. Getting Started as a Partner: Learn the steps to become a Cloud Connect Certified Calling Provider via NUWAVE's Enablement Partner program. NUWAVE and Cisco Partnership: Understand the synergy between NUWAVE and Cisco, and why using an Enablement Partner like NUWAVE makes sense. Com