Uc Today - Out Loud

Watch on YouTube.UC Today's Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert.In this session, we discuss the following:The key challenges contact centres are facing in 2024 and how analytics can help address them Practical use cases of how can be invaluable in contact centres How data can provide visibility for improving productivity and creating cost efficienciesThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our LinkedIn Community Group.

Watch on YouTube.In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:NICE entering the UCaaS space The future of RingCentral's partnerships Microsoft's ongoing anti-competitive case in Europe Our panel features the following UC experts:Melody Brue, Vice President & Principal Analyst Moor Insights & StrategyJon Arnold, Principal Analyst, J Arnold & AssociatesEvan Kirstel, Social Media Strategist, BCStrategiesZeus Kerravala, Principal Analyst, ZK Research Blair Pleasant, President, COMMFusionThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our LinkedIn Community Group.

UC Today's Kieran Devlin speaks to Jeyavelan Sabapathy, Global Head of Business Collaboration at Tata Communications.In this session, we discuss the following:1) The major regulatory challenges for Indian organisations and how Tata can support them2) How Tata Communications GlobalRapide empowers organisations in India with its network of global UC & collaboration partners3) What Makes Tata Communications a compelling local and global player

UC Today's Kieran Devlin speaks to Paul Taylor, Chief Commercial Officer at Voiceflex.In this session, we discuss the following:The key trends in the channel in 2024What Voca actually is and why Voiceflex is excited to collaborate with the channel around itHow Voiceflex's roadmap aims to support the channel

UC Today's Kieran Devlin speaks to Mike Tolliver, Product Management Director at Vyopta.In this session, we discuss the following:The challenges facing hybrid work organisationsWhat makes hybrid work analytics such an untapped goldmineHow data insights can help maximize office space utilisation

Watch on YouTube.Dave Michels Unpacks the AI Landscape in our latest roundup of TalkingPointz Insider news report.In this insightful episode, UC Today's Rob Scott and Dave Michels dissect the key findings from the latest Talking Points Insider Report, covering a range of hot topics in the unified communications and collaboration space. They dive into the current obsession with AI, explore the impact of major industry events, and discuss significant vendor movements. Here's a closer look at what you'll learn: AI's Triple Evolution: Dave outlines the three types of AI currently shaping the industry: legacy AI, generative AI, and the future of AI. Discover how companies like Amazon and Apple are navigating the transition from legacy systems to generative AI, and the challenges they face in the process.Messaging Innovations and Sunsets: The discussion shifts to the recent shutdown of ICQ and the state of messaging interoperability. Dave highlights the challenges and opportunities of integratin

UC Today's Kieran Devlin speaks to Garth Landers, Director of Global Product Marketing at Theta Lake.In this session, we discuss the following:What is Digital Communications Governance and why is it important in UC?What are the major compliance challenges for UC in 2024?What about the role of AI?

UC Today's Tom Wright hosts VOSS' Christopher Martini - Chief Vice President, Microsoft Strategy.In this session, we discuss the following:What are the main challenges that organizations face when managing and optimizing their UC stack?How to prioritize competing needs across departments?How does an organization measure the effectiveness and maturity of its UC stack?What strategies could be employed to drive cultural adoption and maximize ROI?

From AI Outages to Ethical Concerns: A Deep Dive into the Latest AI News and RegulationsWelcome back to our third episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation with Dr. Scott Allendevaux, a leading expert in AI law and policy.AI News Headlines:OpenAI ChatGPT Outage: As reliance on AI grows, businesses must prepare for potential outages and productivity losses.Zoom's AI Ambitions: Eric Yuan envisions AI clones in meetings. What are the implications for productivity and privacy?Windows Recall Debate: Is it time for Microsoft to rethink its latest update?Apple's AI and VR Innovations: Predictions ahead of the WWDC event, including a super-intelligent Siri and other potential reveals.AI Minute with Kevin: Kevin debunks the term "hallucination" in the context of AI, clarifying common misconceptions.Guest Speaker Slot: Introducing Dr. Scott Allendevaux, Practice Lead, Law and Policy at Allendevaux and

In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:Revolutionizing Team Collaboration with CopilotMaximizing Product Sales to Reduce Churn RateEnhancing Mobile Work with WorkvivoOur panel features the following UC experts:Craig Durr, Collab CollectiveJon Arnold, Principal Analyst, J Arnold & AssociatesDom Black, Head of Research, Cavell GroupElka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & SullivanMelody Brue, Vice President & Principal Analyst, Moor Insights & Strategy

This conversation between our host Craig Durr and his guest, Aaron Roe from Deloitte covers a wide range of topics related to collaboration, workplace experience, and technology solutions.Aaron shares insights into his role as a problem solver and the innovative solutions he has implemented at Deloitte. The conversation also delves into the importance of user adoption, the future of workplace technology, and the impact of virtual collaboration on office culture.

Danny Hayasaka, the Marketing Director for Call One, joins Craig Durr in this inaugural podcast episode to discuss collaboration in the UC industry.This session includes discussions on the following topics:The importance of a complete collaboration ecosystemThe need for education and guidance for end usersInsights on the vendor communityThe challenges that Danny and Craig face in providing a seamless collaboration experience

UC Today's Kieran Devlin speaks to Josh Burch, Senior Director of Product Management at Intrado.In this session, we discuss the following:The key challenges organizations face in securing the hybrid workplaceWhat E911 is and how it impacts organizationsThe duty of care organizations possess that extends beyond regulatory requirements

Watch on YouTube.UC Today's David Dungay speaks to William Rubio, CRO, CallTower and Dave Michels, Founder, TalkingPointz about the opportunity for MSPs to bill the future of voice services in Microsoft.In this session, we discuss the following:Supporting Operator Connect with billing Taxation and porting across multiple geographies Direct Routing vs Operator ConnectThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Watch on YouTube.In this session, Craig Durr Analyst and Collaboration Specialist spoke to David Dungay about the major themes of Infocomm.This session includes:How AI is impacting the meeting room space Why multi-camera experiences are not just for high-end conference rooms What Craig is expecting from Infocomm this year For more information, visit Infocomm.Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Join us as we dive deep into the latest TalkingPointz Insider Report with Dave Michels from TalkingPointz.In this engaging conversation, Dave and UC Today's Rob Scott explore the most significant trends and predictions shaping the enterprise communications landscape. From the potential AI winter to the future of Microsoft Teams and the rise of AI schedulers, this episode covers it all.TalkingPointz Insider Report: Dave provides an overview of the Insider Report, highlighting its relevance for industry insiders, vendors, consultants, and analysts.AI Winter: Exploring the signs of an AI slowdown and what it means for the industry.Microsoft Teams Milestones: Discussing the significance of Microsoft reaching over 1 million Teams Rooms and 20 million PSTN users.AI Schedulers: The game-changing potential of AI in automating calendar management and improving productivity.Customer Engagement Trends: Analyzing the impending consolidation in the CCaaS market and what it means for vendors and customers.Industry Mov

UC Today's Kieran Devlin speaks to Mike Wilkinson, Chief Product and Marketing Officer at Akixi.In this session, we discuss the following:What do we mean by hybrid in a CX context?What are the benefits of hybrid solutions?How do Akixi's CX solutions facilitate hybrid environments?

Watch on YouTube.UC Today's David Dungay speaks to Peter Hansen, Economist, AVIXA.In this session, we discuss the following:How the pandemic drove spending and impacted future spend How 'back to the office' trend is impacting AV spend What to expect at Infocomm For more information, visit https://www.infocommshow.org/Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Join us for another insightful exploration of artificial intelligence in today's world. In this episode, your hosts Rob Scott and Kevin Kieller dive into the latest AI news and discuss the implications of recent developments with a very special guest, Dr. Joseph Williams, ICT Sector Lead and Tech Policy Advisor to Governor Inslee.What's on Today's Show?AI News Review: We break down the most recent headlines including Apple's M4 chip making iPads AI-ready, a UK firm's record-breaking funding for autonomous vehicles, widespread corporate adoption of Microsoft's Copilot, and the buzz around Microsoft's new AI model.AI Minute with Kevin: Kevin Kieller demystifies the term "LLMs" (Large Language Models). What are they and why should you care?In-Depth Discussion: Dr. Joseph Williams shares his insights on AI security, privacy concerns, and the legal landscape affecting both individuals and corporations.Like, Subscribe, and Share: If you find today’s discussion enlighteni

UC Today host David Dungay is joined by Mark Bunnell, COO, Nuwave.Following on from our Service Management theme this May we speak to Mark about the success factors in the Service Management space, including:The current Service Management landscapeThe role of AI and ML in Service ManagementSelecting vendors in the Service Management spaceFor more information, visit Nuwave.