Uc Today - Out Loud

Dave Michels from TalkingPointz speaks with Michael Gold, CEO of Intermedia, to discuss the company's strategic moves and future ambitions.Key discussion points include:Michael Gold's Background and Role at Intermedia: Discussion about how Mike started with a company resembling Intermedia in 2008, leading up to his official position as CEO since 2015 after several strategic acquisitions and partnerships.Intermedia's Recent Refinancing: Explanation of the refinancing process likened to refinancing a house, aimed at better financial terms and the strategic use of these funds for growth rather than acquisitions.Financial Strategy and Profitability: Insights into Intermedia's financial health, profitability, and how it self-funds its growth through strong cash flow.Partnership with NEC and Impact on Business: Exploration of the implications of NEC’s shift from premises-based systems to cloud solutions, and how this partnership benefits Intermedia.Competitive Landscape and Standing Out: Discuss

UC Today's David Dungay speaks to William Rubio, CRO, CallTower & Irwin Lazar, President, Metrigy.In this session, we discuss the following:The major porting challenges for businesses in 2024Considerations for businesses spanning multiple geographiesTop tips for approaching porting in a mixed environment

Join us in this premier episode of our new AI Show, where we dive deep into the latest advancements and discussions surrounding artificial intelligence.Hosted by Rob Scott and Kevin Kieller, this episode features an insightful discussion with Brent Kelly, principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team.We cover top AI news, including significant partnerships, new tools, and industry insights on AI's impact on the job market.AI Minute with Kevin Kieller: Demystifying "Grounding" In this segment of our AI show, host Kevin Kieller takes a minute to break down complex AI terminology for our viewers. This week, we focus on a crucial concept in artificial intelligence: "grounding."Don’t miss our special segment with Brent Kelly discussing key takeaways from their Enterprise Connect session, risks associated with Generative AI in UCaaS solutions, and much more.Whether you’re an AI enthusiast, a professional in the field, or just curious abo

UC Today's Kieran Devlin speaks to Sharvari Nerurkar, VP of Product Management at LeapXpert.In this session, we discuss the following:The major challenges facing regulated industries in 2024How LeapXpert's Teams solution supports customers in regulated industriesThe importance in having different communication channels all in one place

UC Today's Tom Wright hosts Gamma's Mike Mills.In this session, we discuss the following:Gamma's acquisition of CoolwaveHow the deal enables global expansionWhat benefits service providers will see

UC Today's David Dungay hosts Mark Bunnell, COO of Nuwave.In this session, we discuss the following:The biggest challenges for partners selling cloud servicesThe role AI is playing in UCaaS migrationHow partners and customers can assess ROI on their hybrid work investments

Watch on YouTube.In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:NEC's decision to exit the on-prem market Intermedia raises $350 to double down on its cloud proposition Microsoft launches Security Copilot Our panel features the following UC experts:Craig Durr, Senior Analyst, Futurum Group Jon Arnold, Principal Analyst, J Arnold & AssociatesEvan Kirstel, Social Media Strategist, BCStrategiesBlair Pleasant, President of COMMFusionThanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

In this second episode of our Multi-UC series in partnership with Nuwave, Rob Scott from UC Today talks to Mark Bunnell, COO of Nuwave, and Jim McGarry, Head of Global Distribution at Zoom.This session is dedicated to unravelling the complexities of Multi-UC challenges within Zoom Phone environments and showcasing the synergistic partnership between Nuwave and Zoom. Our experts discuss the strategic integration of Zoom's capabilities across diverse UC platforms, providing invaluable insights into the operational efficiencies, migration simplifications, and administrative advancements this collaboration offers.As businesses navigate the intricate landscape of Unified Communications, the alliance between Nuwave and Zoom emerges as a beacon of innovation, offering comprehensive solutions that enhance partner and customer experiences. This episode covers a range of pivotal topics, including Zoom's global license distribution, centralized phone management, and the unique administrative features developed

UC Today's Kieran Devlin speaks to Harkirat Degun, Product Director at Resonate.In this session, we discuss the following:What do we mean by "Teams on steroids"?How Resonate fulfils these benefits for customers across Teams Phone and collaboration spacesTeams' potential applications beyond the platform

UC Today's Kieran Devlin speaks to Jon Arnold, Principal at J Arnold & Associates and AI expert.In this session, we discuss the following:How perception around AI has changed in the enterprise space over the past 18 monthsThe key trends shaping AI products and services todayWhy vendors' AI strategies have evolved and AI predictions for 2024 and beyond

UC Today's David Dungay speaks to Scott Anderson, CMO, Intermedia.In this session, we discuss the following:Deciphering which suppliers are truly 'Channel First'Evaluating how supplier services can impact your businessWhy do partner programmes matter?Differentiating through supplier marketing support

UC Today's Kieran Devlin speaks to Kade Herbert, Marketing Manager at CallTower, and Madison Doner, Partner Marketing Strategist for CallTower.In this session, we discuss the following:The state of AI in 2024 and its intersection with UCaaS and CCaaSThe key differences between Microsoft Copilot and Zoom and Webex AIsHow CallTower can support customers in choosing the best AI solution for them

Watch on YouTube.In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:The latest news from Enterprise Connect includingRingEX from RingCentral, Microsoft Teams Mobile, new devices launched, top AI picks from the panelMicrosoft finally decouples Office365 and Team globallyThe big industry events coming up Our panel features the following UC experts:Craig Durr, Senior Analyst, Futurum Group Jon Arnold, Principal Analyst, J Arnold & Associates Evan Kirstel, Social Media Strategist, BCStrategies Blair Pleasant, President of COMMFusion Maribel Lopez, Principal Analyst, Lopez Research Elka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & SullivanThanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and L

UC Today's Kieran Devlin speaks to Karen Patalay, Lead Solutions Engineer Public Sector UK at RingCentral.In this session, we discuss the following:What exactly the PSTN switch-off entailsHow businesses can prepare for the switch-offThe benefits of VoIP for businesses

Watch on YouTube.UC Today's Tom Wright hosts industry analyst Jon Arnold and Intermedia's Valerie Berezuk.In this session we discuss the following:The biggest challenge for partners selling UCaaS The role AI is playing in UCaaS migration What more vendors can do to help partner's UCaaS efforts To find out more visit: https://www.intermedia.co.uk/Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

UC Today's Tom Wright hosts Gamma Marketing Director Andrea Herbert.In this session, we discuss the following:Gamma's new brand campaignThe company's new relationship-focused researchGamma's new return on relationship calculator

In an enlightening conversation with Rob Scott from UC Today, Mahesh Ram, the visionary Head of AI Product Strategy at Zoom, dives deep into how Zoom is harnessing the power of artificial intelligence to redefine customer value and workplace efficiency.This interview unveils Zoom's latest groundbreaking initiative, Zoom Workplace, a unified platform that synergizes Zoom's extensive product portfolio through AI integration. Mahesh shares insights on Zoom AI Companion's monumental success, now boasting over 500,000 active user accounts, showcasing its seamless operation across the entire Zoom ecosystem.Zoom's commitment to innovation is further highlighted through a detailed exploration of its powerful AI capabilities. One of the standout revelations is the enhancement of Zoom Phone with advanced features aimed at boosting user productivity and enriching the employee experience. The 'Ask AI Companion' feature is introduced as a game-changer, designed to optimize daily preparations

At Enterprise Connect 2024, Rob Scott from UC Today engaged in a discussion with Luis Fajardo, the Chief Information Officer at Life Extension, about their transition journey from on-premise systems to UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service).Operating with two regional sites and two contact centers, supporting over 200 agents, Luis shared insights into the business value drivers for cloud migration. Despite the journey's challenges, including an initial deployment failure due to challenges with the implementation partner, this story is uplifting and packed with real-life experiences, valuable lessons learned, and essential tips for successfully migrating mission-critical communications.Moreover, it delves into creating further opportunities for business differentiation and innovation through advanced technologies like AI. This discussion is highly recommended for its insightful reflections on overcoming obstacles and harnessing technology for business advanceme

In this exclusive interview, Rob Scott of UC Today dives deep into the heart of communication innovation with Peter Mahoney, Chief Marketing Officer at GoTo, during the pivotal Enterprise Connect 2024 event.This year's conference is abuzz with discussions on AI's transformative role in the industry, spotlighting the synergistic blend of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Peter unveils GoTo's groundbreaking announcements that are set to redefine customer and business communications.Discover GoTo's latest suite of AI-powered enhancements aimed at revolutionizing contact centers. Learn about the innovative real-time sentiment detection capabilities and GoPilot, a cutting-edge assistant designed to streamline call flows and answer configuration queries with ease. Peter also sheds light on GoTo's new translation features, crafted to empower agents in multilingual interactions, ensuring no language barrier can hinder customer service excelle

Join Rob Scott of UC Today as he engages in an enlightening conversation with Steve Panton, the seasoned Enterprise Infrastructure and Operation Sr. Manager at Gannett, at the vibrant atmosphere of Enterprise Connect 2024.In this insightful dialogue, Steve unfolds the narrative of Gannett's journey to adopting Microsoft Teams, shedding light on the critical phases of vendor evaluation, overcoming migration hurdles, and leveraging business-centric drivers to enhance user engagement and training. Delve into the transformative impact of cloud-based solutions and how Microsoft Copilot AI is paving the way for groundbreaking innovations.Moreover, Steve provides an exclusive look into the pioneering efforts of Gannett Fleming's AI Innovation team, dedicated to refining technology integration across various business sectors. This discussion is not just about technological transition; it's a testament to strategic foresight, adaptive learning, and the relentless pursuit of excellence in the digital era