The Tim Faller Show

In this episode, Tim and Steve cover the Customer Experience. Creating a positive feeling in your clients can not only make the project successful but more importantly, leads to referrals which we all know is the “lifeblood” for any successful remodeler. No one knows the concept of Client Experience tracking more than our friends at... The post Ep.102: The Customer Experience with Gavin MacDonald of GuildQuality appeared first on The Tim Faller Show.

In this episode, we talk about mistakes. Not technical mistakes like forgetting to shim a heavy door, but the mistakes that cost remodelers and renovators in other ways. Our guest was recommended to us from an avid listener in British Columbia who heard him speak at a conference. His topic was avoiding costly mistakes in... The post Ep.101: Costly Mistakes in Renovation with Michael Upshall appeared first on The Tim Faller Show.

Congratulations on Reaching 100 Episodes! To celebrate this milestone, we’re changing up the format, turning the tables and featuring our Host, Tim Faller! In this episode of the Tim Faller Show, Steve interviews his co-host and explores Tim’s background as a lead carpenter, business owner and his transition to a trusted advisor and sought-after industry... The post Ep.100: A Conversation with Tim appeared first on The Tim Faller Show.

As he’s stated many times, Tim wants to see punch lists eliminated completely. The punch list can be an invitation for clients to find fault for remodelers. In new home building, there’s a part of the budget set aside to take care of the punch list. It can be a drain on profits. Usually. Derek... The post Ep.99: The Punch List as a Profit Center with Derek Stone appeared first on The Tim Faller Show.

Training to help move team members up the ladder is important to any remodeling company and its ability to move fast and make money.  Chris Peterson has seen the importance of training from his first days in the field as a carpenter through to his present leadership position. He says it’s a concrete way to... The post Ep.97: Getting a Handle On Training with Chris Peterson appeared first on The Tim Faller Show.

If you’ve ever had to deal with legal action in your remodeling business, you know it can be a nightmare. The best thing you can do is to keep you and your projects out of the legal system. Dennis Dixon has used his experience as an expert witness and investigator to help business owners understand... The post Ep.96: From The Experience of an Arbitrator with Dennis Dixon appeared first on The Tim Faller Show.

Today’s guest believes that training tradespeople is an overlooked part of solving the labor crisis the remodeling and construction industries continue to face.  Ian Schwandt says that lead carpenters are in the best position to have a positive effect on the development of young tradespeople. As a lead carpenter, he practices what he preaches.  In... The post Ep.95: Teaching People to See with Ian Schwandt appeared first on The Tim Faller Show.

One thing Tim hears frequently in his travels and consulting with remodelers is the desire for fewer layers of management, replaced by more leadership.  One of the best places to learn and develop leadership skills is the U.S. Armed Forces. Cody Ross served in the U.S. Marine Corps. from April 2005 – December 2014 as... The post Ep.94: Bringing Military Leadership to Construction with Cody Ross appeared first on The Tim Faller Show.

We talk a great deal about ways to beat the labor shortage, including the importance of training and education in keeping good employees. We’ve also discussed how to promote the trades as an attractive career choice.  There’s a third component — finding the right people. And that may mean changing your thinking about what, or... The post Ep.93: Women in Leadership on Site with Dejah Léger appeared first on The Tim Faller Show.

We’ve discussed adapting commercial construction systems and applications for use in the residential world. Implementing them is often met with resistance — but there are definitely processes that work well and add value. Requests for Information are standard in the commercial construction world, but aren’t widely used in residential remodeling. In this episode, Jason Brookshire... The post Ep.92: Using RFIs Effectively with Jason Brookshire appeared first on The Tim Faller Show.

Just because you’ve never been visited or cited by the Occupational Safety & Health Administration doesn’t mean you’re following safe business practices. Even if you or no one on your crew has been injured, it doesn’t necessarily mean your job sites are safe — you might just be lucky. Most OSHA standards apply to the... The post Ep.91: Talking Safety with Mark Paskell appeared first on The Tim Faller Show.

Between 1950 and 2010, the use of the term “company culture” has doubled — Tim looked it up.  But for a lot of people, it’s still a bit of a mystery. You hear about having a good culture, but it can be hard to quantify. Often, remodeling companies can have a great culture in the... The post Ep.90: Moving Company Culture to the Job Site with Dennis Engelbrecht appeared first on The Tim Faller Show.

Money isn’t the only way to motivate your team, but profit sharing can boost morale, productivity, and help attract and keep good production employees. Profit sharing can be engineered into the budget so there will be funds to distribute. As long as you hit the gross-profit margin, you can set up profit sharing, says Shawn... The post Ep.89: Profit-Sharing Strategies with Shawn McCadden appeared first on The Tim Faller Show.

The remodeling and construction industries are dominated by men. Even such necessary things as safety equipment are a bad fit for the few women who are working on the production side in residential remodeling or construction. But things are slowly changing. More women are showing up on job sites, and working in production and operations... The post Ep.88: Women in Production Management with Heather Tankersley appeared first on The Tim Faller Show.

We all occasionally think about the worst that could happen, like a disaster befalling your business or family. The kinds of thoughts that creep into your brain in the wee hours of the morning, that prompt you to think about how you might handle it. Luckily, for most of us, those imagined catastrophes never materialize.... The post Ep.87: Rising from the Ashes with John Murphy appeared first on The Tim Faller Show.

If you’ve ever wondered what you’d do differently when starting your remodeling business if you only knew then what you know now, you’re not alone.  Tim and Steve do, too.  In this episode, the guys talk about what they’ve learned in their time at Remodelers Advantage and from their podcast guests that they wish they... The post Ep.86: Hindsight is 2020 appeared first on The Tim Faller Show.

There can be a bit of a disconnect between folks working in residential and those in commercial construction, and a way of thinking that they’re just completely different. But there are ideas and methods of production that can be used successfully in both. Steve Tankersley is a third-generation builder whose earliest memories are of being... The post Ep.84: Residential vs. Commercial Construction with Steve Tankersley appeared first on The Tim Faller Show.

If you’re getting to your final walk-through and finding work that’s not done, or not done right, your schedule gets fouled up and your budget is busted. To tie up all the loose ends before they can cost you more time and money, you’ve got to be a step or two ahead of the problems.... The post Ep.83: Secrets of the Final Completion List with Ed Hoksbergen appeared first on The Tim Faller Show.

Many problems plaguing production departments end up costing time and money. While it’s clear that there are issues, many remodeling companies can’t pinpoint the causes.  One way to find out what’s really going on is to establish Key Performance Indicators, or KPIs. KPIs allow you to measure how well your production process works. But what... The post Ep.82: Key Performance Indicators for Carpenters & Project Managers with Rick Swanquist appeared first on The Tim Faller Show.

Today we’re tackling what can be a simple topic, but some remodeling companies are still struggling with daily job logs. Technology has made this task so much easier to accomplish and to store. In this episode, Jason Stearns talks with Tim and Steve about what to capture in a daily log, how to get your... The post Ep.81: Success with Daily Logs with Jason Stearns appeared first on The Tim Faller Show.