That Bad Review With Adrian Easdown

Josh Carnavas is the Managing Director of Brisbane Camperland, a successful family business that has risen above many hardships within a tough industry, especially early on in its development. In this week’s episode, Adrian and Josh chat about the importance of taking time away from a business, in order to make good business decisions. They discuss the advantages and pitfalls of ... Read More The post 107. Revisiting: Achieving Results by Taking Time Out, Operating a Successful Family Business & Industry Shaping Technology (Ep. 71) appeared first on Adrian Easdown.

Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly holiday parks that celebrate having a point of difference. Before moving to Australia, Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, turning over 100 million pounds a year, boasting over 400 thousand members across approximately 250-270 parks in England, Scotland, Wales and Republic of ... Read More The post 106. Revisiting: Point of Difference, Building Mutually Beneficial Partnerships & Handling Customer Complaints Effectively (Ep.69) appeared first on Adrian Easdown.

Peter Buttigieg is the CEO and Founder of RMS, a global Cloud Software Company that specialises in software solutions. With 35+ years’ experience, Peter has witnessed the rapid transition into the digital age and countless technological changes. Throughout his career, Peter’s main role has been introducing such advancements to the public and encouraging involvement. Business owners across the globe are ... Read More The post 105. Revisiting: Embracing Technology, Using Feedback to Implement Change & Recognising Challenges (Ep.52) appeared first on Adrian Easdown.

While it’s possible to set out the path we would like our lives to take, if there is one thing that is certain, life has a tendency to throw out curve-balls when we least expect it. This has been highlighted for every person, in almost every country across the world. We have been served a curve-ball of unprecedented proportions, one that is impacting us on a global scale.  We ... Read More The post 104. Revisiting: Dealing with Industry Disruption, Risk Appetite & Being Your Authentic Self  appeared first on Adrian Easdown.

This week on the ‘That Bad Review’ podcast series, we present the third episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode three begins with a conversation between Adrian and Graeme Haycraft.  Graeme was instrumental in the tourism recovery efforts on behalf of the Murrindindi and Mitchell Shire Councils, after the Black Saturday Fires of 2009. Graeme ... Read More The post 103. Graeme Haycraft & Jeremy Wilshire on Mental Health Support, Keeping Community Spirit High & Access to Recovery Resources appeared first on Adrian Easdown.

Richard Beere is the Managing Director ofFastrak Asian Solutions and the Chair of Destination Southern New South Wales. With over 40 years’ experience working in the Tourism Industry, Richard possess a wealth of knowledge. Adrian was keen to chat with Richard, and hear what advice he has for industry stakeholders. Richard’s insights are even more valuable at this period in time, ... Read More The post 102. Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism appeared first on Adrian Easdown.

This week on the ‘That Bad Review’ we present the second episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode two begins with a conversation between Adrian and Shannan Perry-Hall. Shannon is the Recovery Action Team Lead – Economic & Tourism, and the Acting Tourism Manager at Shoalhaven City Council. Shannon and Adrian have a great ... Read More The post 101. Communication is Key, Recovery Tips for Operators & Consistent Messaging appeared first on Adrian Easdown.

To celebrate the 100th episode of ‘That Bad Review’ podcast series, Adrian chats with Australian actor, musician, long-standing TV host and more recently holiday park owner, Frankie J Holden. Frankie shares his experience around falling in love with the caravan and camping industry, while hosting the TV series ‘What’s Up Downunder’. “We would travel all over Australia and visit wonderful ... Read More The post 100. Frankie J Holden on: Falling in Love with the Caravan and Camping Industry, Connecting with Nature & The Future of Holiday Parks appeared first on Adrian Easdown.

In February 2020, a Visitor Economy Bushfire Recovery Summit, was held on the South Coast of NSW, in the wake of a prolonged and devastating bushfire period. The event focused on sharing strategies to support communities through a locally-led recovery process. The event also provided a platform for attendees to communicate the needs of local and regional business owners. Adrian ... Read More The post 99. Visitor Economy Bushfire Recovery Summit: Locally-Led Recovery, Reactivating Local Economies & Building Better Futures appeared first on Adrian Easdown.

Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. On this week’s episode of ‘That Bad Review’, podcast series, Adrian and Neil discuss issues around responding to online reviews. They chat about the unpredictability of industry altering events, and how adaptability is ... Read More The post 98. Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews appeared first on Adrian Easdown.

Gavin McKay and his wife Steph are relief managers, traveling Australia. It’s not something they fell into, it was a meticulously planned life decision, an idea hatched over thirty years ago. However, despite a well-planned itinerary, Gavin and Steph’s journey has switched directions multiple times. Their Big-Lap became more about the adventures to be had, rather than ticking off the ... Read More The post 97. Gavin Mckay on Freedom offered by Relief Management, Planning for the Big Lap & the Impact of Tourism on Regional Australia appeared first on Adrian Easdown.

Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system.  Designed to support passionate high-school students through identifying and exploring what excites them, the program is producing incredible results. On this week’s episode of ‘That Bad Review’ podcast series, Adrian catches up with Justin for a chat about ... Read More The post 96. Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations appeared first on Adrian Easdown.

This week on the show, Adrian chats with a very special guest, Bart Easdown. Bart is the Operations Manager for all four of Adrian’s holiday parks and the youngest of his brothers. A musician at heart, Bart has felt an underlying pull towards hospitality and tourism-based roles. For the good part of a decade, Bart has tried his hand at ... Read More The post 95. Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees appeared first on Adrian Easdown.

Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they boast the third ... Read More The post 94. Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs appeared first on Adrian Easdown.

Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. Adrian was keen to chat all things staffing with Craig, and get some tips on how to maintain a healthy balance when employing a large number of people, especially in the often-transient hospitality sector. On this week’s episode of the ‘That ... Read More The post 93. Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation appeared first on Adrian Easdown.

Hugh Fitzpatrick works with Industry Insights at the Caravan Industry Association of Australia (CIAA) and is also the chair for the Young Tourism Network. Hugh is passionate about regional Australia and works hard to provide business owners with actionable insights to help businesses succeed. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Hugh discuss the ... Read More The post 92. Hugh Fitzpatrick – Tourism Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster appeared first on Adrian Easdown.

Michael Collins is the principal of CF Global, a procurement company specialising in products used across multiple service-based industries. After years working in the tourism and hospitality sector, Michael came across a niche market that needed servicing and took advantage of the opportunity to start his own business. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian ... Read More The post 91. Michael Collins on Eco-Tourism in Indigenous Communities, Made in China & the Importance of a Supportive Family appeared first on Adrian Easdown.

Liz Ward is the Co-Founder and CEO of Tourism Tribe. Liz started a career in digital strategy and digital marketing when working for Tourism and Events Queensland. Honing her skills whilst project managing the development of the Australian Tourism Data Warehouse (ATDW), a large online resource used by organisations nation-wide. Liz later became the CEO of ATDW, a position she ... Read More The post 90. Liz Ward on Training Solutions for Tourism Operators, Co-Founding a Successful Business & Digital Savvy Small Business Owners appeared first on Adrian Easdown.

Bruce Harkness is the Senior Vice President of HR and Customer Experience at Wyndham Destination, Asia Pacific.  Wyndham Destination is a global company which develops, markets and sells vacation ownership interests in approximately 110 countries. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Bruce chat about providing a personalised customer experience. Bruce shares how Millennials ... Read More The post 89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials appeared first on Adrian Easdown.

Bert van Spronsen is the Founder & Managing Director of Kui Parks, a network of over 80 holiday parks across Australia. Parks within the Kui network are carefully chosen against a well-researched criterion, and tend to offer facilities similar to those of traditional holiday parks. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Bert have ... Read More The post 88. Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests appeared first on Adrian Easdown.