That Bad Review With Adrian Easdown

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has deep conversations with successful people in the hospitality industry around Australia and the world. If you’re involved in anyway with caravanning, running a restaurant or working with any other sort of ... Read More The post 27. Michael Quigley on Preparing for Disaster, Attentiveness to Detail and Nixing a Bad Review Before It Even Happens appeared first on Adrian Easdown.

If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia, picking their brains about marketing, logistics and everything else hospitality. If you’re involved in anyway way with caravanning, running a ... Read More The post 26. Amanda Hinton on Digital Marketing, Attracting Guests & Keeping Attractions Fresh appeared first on Adrian Easdown.

Getting a bad review can be one of hardest things to deal with in the accommodation business, but it can also be a great catalyst for improvement. Each week industry veteran Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, the bad and the ugly in accommodation and ... Read More The post 25. Eric Cacciatore from Restaurant Unstoppable on Chasing Your Dreams and Connecting with Amazing People appeared first on Adrian Easdown.

Maybe you own a small cafe, and your business partner begged you to make a Facebook page. Or maybe you’re a big resort, and TripAdvisor and Instagram bring a sizeable percentage of your business. Regardless of where you are in the hospitality industry, social media is something you need to be thinking about. On the latest episode of That Bad ... Read More The post 23. Joshua Clifton on Why You Can’t Afford to Ignore Social Media, Identifying Your Key Customers and Why Australia Needs to Step up Its Hospitality Game appeared first on Adrian Easdown.

In an industry that’s full of big characters, Peter Finn definitely holds his own. But he’s by no means you’re typical miner. As principal and founder of the very successful mining and labour hire service, FACE Contracting, Peter really represents the human face of mining. That’s not to mention he is a real innovator when it comes to how we ... Read More The post 22. Peter Finn on Motivating Your Team, Managing Expectations and Why Relationships are Key appeared first on Adrian Easdown.

Our latest guest on That Bad Review is one of those rare people who has dedicated his life to something positive. Harvee Pene, founder of Inspire, is an accountant on a mission. Having grown up in some rough neighbourhoods in New Zealand, Harvee came to Australia at a young age. He saw it as a land of opportunity, and in ... Read More The post 21. Harvee Pene on The Social Responsibility of Entrepreneurs, Our Interconnected World and Finding Your Impact appeared first on Adrian Easdown.

I always love a good success story, and on the latest episode I have a great one for you. Two years ago, Will McGovern and his family opened Rivershore Resort, a ‘glamping’ experience set in Southeastern Queensland. Since then, they’ve been lauded by locals and nomads alike as a can’t-miss property. How did they do it? Besides a combination of ... Read More The post 20. Will McGovern of Rivershore Resort on How he Turned his Property into an Overnight Success appeared first on Adrian Easdown.

This episode of That Bad Review is a bit of a departure from previous episodes. My very special guest is, well, yours truly. This time I’m taking a look back at the journey that we’ve been on over the past 18 episodes of the podcast, looking back on the great information and insights I’ve gained and I hope you have ... Read More The post 19. Empowering Your Staff, Boosting Motivation, and The Importance of Empathy – A Recap of 18 Great Episodes appeared first on Adrian Easdown.

On the latest episode of That Bad Review, I have an enlightening talk with David Jones about how he stays on top of things in such a fast-moving industry. When younger folks have completely different needs and desires than your older customers, how do you keep everyone happy? With The Hospitality Whisperer, David helps businesses make the most of their ... Read More The post 18. David Jones on Staying Motivated, the Benefits of Technology and Adapting to Younger Generations in the Hospitality Industry appeared first on Adrian Easdown.

In today’s tech-addled world, taking a caravan out into the Australian country can be one of the best ways to disconnect yourself from modern life. When you don’t see other humans for days while driving, it provides a cathartic sense of relief from the constant stimulation we experience. Stuart Lamont, CEO of the Caravan Industry Association, promotes caravaning as a ... Read More The post 17. Stuart Lamont on the Beauty of Caravaning and Why Empathy is the Key to Customer Relations appeared first on Adrian Easdown.

This week’s episode of That Bad Review hits extremely close to home because I’m speaking with Debra Murnane, who also just happens to be my mother-in-law. Debra is an amazing woman and a seasoned holiday park manager with a lot of wisdom to share. Our conversation centered around a few themes, namely: how the industry has changed over the last ... Read More The post 16. Debra Murnane, Reflecting on a Career in Holiday Park Management, Retirement and Grandparenthood appeared first on Adrian Easdown.

If you’re thinking of buying or selling a caravan park, hotel or motel, then this episode is going to set you up to do it right. My guest is industry veteran and Principal of CRE Brokers, Kevin Connolly. If you’re not familiar with them, CRE is Australia’s leading accommodation and hospitality business brokerage firm, with offices up and down the ... Read More The post 15. Buying or Selling an Accommodation Business the Right Way, with Kevin Connolly appeared first on Adrian Easdown.

In this episode, we welcome the queen of caravanning in Queensland, Michelle Weston – General Manager of the Caravan Parks Association of Queensland, and formerly GM of operations and GM of finance at the Caravan Parks Association of Australia. Michelle is hugely energetic and enthusiastic about caravanning, and a passionate advocate for the industry in general. She shares with us ... Read More The post 14. How To Excel In The Caravanning Industry Now and In The Future, with Michelle Weston appeared first on Adrian Easdown.

It wouldn’t be surprising to bump into my latest guest, Campbell Korff, in the surf off Byron Bay. What might surprise you is the incredible career path that’s taken him from Sydney lawyer to world-travelling finance wiz and back to Northern New South Wales. It’s here that he brings his knowledge and experience to benefit his local community, both in ... Read More The post 13. Secrets to Great Service, Authentic Experiences, the Airbnb Conundrum and Investment Basics with Campbell Korff appeared first on Adrian Easdown.

If you want to succeed in the hospitality industry, you need to be responsive, alert and mindful of their guests’ needs and desires. A small slipup can lead to a landslide of mistakes that result in a restaurant or resort that is poorly reviewed and quickly headed for disaster. Fortunately, hospitality veteran Andrew Williams was kind enough to stop by ... Read More The post 12. Creating a Healthy, Mindful Hospitality Service with Andrew Williams appeared first on Adrian Easdown.

Today on That Bad Review Podcast I’m speaking with Daniel Tilton, CEO for Next Generation Holiday Parks, a ‘family multinational’ that owns and operates holiday parks in both Australia and New Zealand. Daniel is the strategic brain of the company, as well as overseeing day to day operations of our parks. This episode is nostalgic for me because it was ... Read More The post 11. Daniel Tilton on Facing Seasonality Challenges, Marketing Insights and Thriving in the Accommodation Industry appeared first on Adrian Easdown.

In this week’s episode of That Bad Review, I’m lucky enough to chat with Dave Eddy – the co-founder and CMO of Australia’s largest and fastest growing caravan hire and RV sharing community, Camplify. Dave’s got bucket loads of energy and wisdom to share when it comes to the sharing economy, rental practices, online profiles/reviews and the accommodation industry at ... Read More The post 10. The Camplify Episode: Lessons and Tips from the Sharing Economy appeared first on Adrian Easdown.

Need a little inspiration? Looking for a template or some tips on how to better utilise time and organise your business? Want to become a better leader? Today’s episode of That Bad Review checks all three of those boxes with a powerhouse of a guest, April Whiston. April is an ambitious entrepreneur, a business coach, a mother, and the owner ... Read More The post 9. April Whiston on Empowering People, Going All in on Your Dreams and Juggling Multiple Businesses appeared first on Adrian Easdown.

This week’s episode of That Bad Review hits extremely close to home because I’m speaking with Tash Maguire – my sister. Tash is an amazing woman who’s endured tragedy and built a beautiful legacy out the other side. Our conversation centres around the story of Tash’s daughter, Maya, who was diagnosed with a rare form of terminal childhood cancer. Tash ... Read More The post 8. How to Build a Legacy and Create a Unique Family Holiday Experiences with Tash Maguire appeared first on Adrian Easdown.

In this week’s episode of That Bad Review, I’m talking to hospitality superstar James Henderson. James has had an incredible career that spans technology, economy, hospitality and podcasting. He founded a tech company in 2014 that capitalised on nightlife and social media, and the went on to create a Facebook group that brings together thought leaders across multiple industries. Not ... Read More The post 7. Feedback, Perspective and Going Viral with James Henderson appeared first on Adrian Easdown.