Middle Management Movement By Michelle Pascoe
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 95:16:28
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Sinopse
Helping middle management in the hospitality and casino industry.
Episódios
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WHY SHOULD YOU MATTER ABOUT THE LAST IMPRESSION?
11/06/2019 Duração: 10minIf you don’t complete the circle of service with a memorable last impression of your business then it won’t be a lasting memory instead it could be seen as “fake” customer service.
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Ep: 56 Do you keep your team in the dark?
04/06/2019 Duração: 06minKnowledge is power, unfortunately some managers use their knowledge as a way of keeping their team reliant on them, not letting them know the final outcome and keeping the “cards close to their chest”, they then wonder why the outcomes are not achieved.
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Blending Cultures
25/02/2019 Duração: 13minThe hospitality industry has a richness of cultures back and front of house and they all need to blend and respect each other. As a leader how do you lead a team where English may not always be the first language?
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Individual ability not tenure
18/02/2019 Duração: 15minI love the hospitality industry and the opportunities it offers to so many people so how does a manager handle the Intergenerational workforce because they do not think alike, act or respond the same. In this podcast I talk about the challenges and allowing them to question the sacred cows in the business and they want to lead.
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Induction starts well before the first day
11/02/2019 Duração: 14minDon't wait for the first day to commence the "connecting conversations" with your new recruit welcome them beforehand and you will have someone invested in your business before they walk in the front door. In this podcast I look at the building of loyalty and trust through the induction process and ongoing assessments ensuring that both the employer and recruit are feeling valued and welcomed.
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Episode 43 VIP Challenge 2 - Assessing Candidates
04/02/2019 Duração: 18minAssessing a candidate from a covering letter and resume is not always easy as some people are great at communicating verbally but when it comes to writing it doesn't always come out the right way. As a recruiter you need to read between the lines. I know when I read resumes I imagine their voices. Do you? or am I the only one? In this podcast I cover the assessing, hiring and REFERENCE CHECKING CANDIDATES.