Work From Your Happy Place With Belinda Ellsworth

Creating a customer-centric culture is all about showing up for those that matter most to you: yourself, your business, your employees, and your customers. Showing you care for them by creating an environment where they feel seen, valued and heard is what will make customer service truly great. The most important part of building a customer-focused culture is to give employees and leadership the freedom to make decisions with the customers’ best interests in mind, not through setting rigid rules like many other businesses.We can ensure our customers receive the best service possible by demonstrating care and connecting with them before any transactions. Showing up for one another in the workspace has a positive effect on our clients. We are all consumers and should strive to build authentic relationships in order to align ourselves with what is important, and make an environment that welcomes each person's uniqueness. Cheryl Mills Knight, one of the founding members of Kendra Scott, joins this episode to talk