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Edward Kayton, Senior Director of Human Resources at Spirit Airlines, and David Klein, Director of Human Resources and Organizational Development at Spirit Airlines, were our guests on a recent Called to Coach. Edward and David spoke of the challenges facing the airline industry because of the COVID-19 pandemic, and how Spirit Airlines has confronted these challenges head-on through:•Paying attention to metrics, including Gallup's selection and Q12 tools, to drive retention and employee engagement•Using CliftonStrengths in leadership training, so leaders can maximize the performance of team members as they "lean into" their strengths•Listening to its employees, including via pulse surveys on inclusivity, resiliency and wellbeing, to help chart its path forwardView the complete transcript for this webcast, along with audio and video, at https://www.gallup.com/cliftonstrengths/en/321134/building-business-resiliency-covid-19-era.aspxEverybody needs a coach. By becoming a Gallup-Certified Strengths Coach, you can