Fsr Energy & Climate

What do electricity consumers really want? In this episode, Annette Jantzen, Secretary General at the National Energy Ombudsmen Network, shares her thoughts with Joana Freitas, Ambassador for the Lights on Women initiative of the FSR, on the main needs and concerns of electricity consumers, in the changing context of the energy transition. According to Annette Jantzen, one of the key issues arising from the energy transition is the high effort that the most vulnerable consumers have to make – “The households which are making the biggest effort to fund the energy transition today are the poorest ones”. At European level, the Clean Energy Package (CEP) is the first legislative package that mentions citizens in its name – Clean Energy for all Europeans. Annette Jantzen describes the CEP as very positive when it comes to consumer rights and protections, however, also notes that there is still a long way to go in terms of putting in place all the rights established in the document. “[The lack of strong legal provi