Fintech Insider By 11:fs

Our expert host, Gwera Kiwana, is joined by some great guests to ask: 'What actually is financial inclusion?' It has become a catch-all for financial services looking to engage with communities and markets that have not been traditionally connected to the financial grid. But while much good has been done under the umbrella of financial inclusion - is it time to rethink the term? Is it helpful? And should we be pushing people towards banking systems that weren’t designed for them? This week's guests include: Bruno DIniz, Co-founder, Spiralem Sunaina Kumar, Senior Fellow, Observer Research Foundation Dayana Yermolayeva, CEO & Co-founder, JiPay This episode is sponsored by FullCircl You’re under pressure on multiple fronts – demanding customers, competitors making a grab for market share, regulatory scrutiny, and high cost-to-serve. So, what to do? Whether you’re a bank or financial services company, future-ready transformation can only be achieved by implementing a holistic Customer Li