The Freelancers' Show

Panel: Reuven LearnerJeremy GreenErik DietrichJonathan Stark In this episode of the Freelancers’ Show, the panelists discuss chaos clients. Chaos clients are long-time clients who are disorganized, reactive, and constantly wait for things to blow up before “pulling the fire alarm.” These types of clients are disruptive to any business, and so the panelists discuss some things you can do if you have chaos clients. They also touch on how each of the respective panelists deal with these clients and their thoughts on the best and worse ways of dealing with a client’s self-inflicted problems. In particular, we dive pretty deep on: What is a chaos client?What can you do when you have a chaos client? Decide whether or not you want to keep the clientMaybe fire them if you can’t see them changingHave individual fire-drill pricingWait to address the situation in a low-emotion timeTry to become more proactive in the future with themHigher price tags for these clientsPrice tag for your misery vs getting rid of t