Ai Group Podcasts

Business is a human-centred endeavour, and the one thing you can guarantee about people is that they change constantly. So one of the challenges for businesspeople is to keep up-to- date with the shifting needs and attitudes of your customers and stakeholders. In this episode, James and Leanne discuss ways to engage the multiple relationships within your supply chain eco-system, how to get the best from the relationships and how to ensure your ideas and goals are understood, accepted and implemented. In an engaging conversation James and Leanne share stories and anecdotes and seek ways to be better at managing ‘our customers’. Leanne says we need to ask ourselves, our customers and our suppliers: “What is it that they need to achieve, to achieve success? And as a business, if we can align our solutions to that, then we're creating products and services that are very sticky and very desired by that audience.” About Leanne Leanne Farnworth, the Founder of LAMP, brings over 25 years of design and busin