Customer Service Academy

In this episode we invite Christy Cook into the studio to discuss sustainability and ESG (environmenal, social, and governance).  It is all about ensuring you deliver great experiences as well as make a positive impact in your community.   Visit https://www.4xi360.com/truenorth to learn how you can win better, retain better business.   EPISODE NOTES: - Customer experience begins with an intentional approach with strategially placed communication and education around sustainability. - Sustainability is important to customers and is a business imperative.  - Nail the low hanging fruit like tracking your utilities and finding ways to improve your power consumption. - You are probably doing more than you think you are, so be sure to communicate what you are already doing with your customers. - Check out competitor's sustainability reports for ideas and a potential roadmap for your efforts.   It's time for the great service comeback!  Visit https://www.igniteyourservice.com/6canons today to invest in yourself and