Park Leaders Show : Park Ranger | National Park | State Park | Leadership

"The welcome station is where you are telling a visitor what to expect during the rest of their time with you." Key Moments 05:58 First Impressions Matter at Parks 10:41 The Importance of Welcome Station Staff 16:34 Understanding Role vs. Purpose 19:06 Optimizing Park Efficiency  21:41 Importance of Face Time with Park Rangers 24:57 Pre-Shift Meetings at Welcome stations Resources www.parkleaders.com https://parkleaders.com/about/ Facebook - https://www.facebook.com/theparkleaders/ How to Have an Effective Welcome Station One of the most crucial touchpoints in any park experience is the welcome station. Welcome stations are not just a checjpoint or stops as you enter a park. They are an opportunity to make a memorable start to a visitor’s journey. Welcome stations are the first impression visitors get of a park. During our conversation, Phil Gaines and I explain how knowledgeable, engaged staff can make or break that experience. Imagine arriving at a state park and being greeted by a ranger who’s genuinely en