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Episode 542 Rude Awakening: Navigating the World of Incivility

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In the latest episode of The Dr. Ck. Bray show, Dr. Bray discusses "Rude Awakening: Navigating the World of Incivility" and delves into the pressing issue of rising incivility, a problem that has only worsened in recent years. Join us as we explore the experiences of frontline workers, from healthcare heroes to retail employees, who face an alarming increase in rude and abusive behavior from customers and patients. Using research from Christine Porath, a Georgetown University professor who has dedicated over two decades to studying workplace incivility. Her insights reveal just how widespread and damaging these behaviors have become, even in industries where employees are hailed as essential. This episode uncovers the far-reaching consequences of incivility, not just for those directly targeted but for witnesses and society as a whole. You'll learn about the underlying factors driving this surge in rudeness, from stress and negative emotions to weakened social ties and the impact of technology. But it's not a