Zoë Routh Leadership Podcast

What KPIs should CEOs have? Should they have KPIs at all? Performance measurement specialist and business consultant Mark Hocknell says they shouldn’t. At least not in the way we currently understand KPIs - ones developed by gut feel instead of a thorough and rigorous process. We also talk about the perils of performance bonuses and why legal and accounting firms should stop measuring staff performance based on billings alone. How giving people targets to meet is a surefire way for people to manipulate numbers or jimmy the system How a CEO increased a company’s bottom line by multiple BILLIONS by focusing on safety, not revenue The best way to develop comprehensive measurement plan that generates teamwork instead of divides it. #boundlessleadership *** SHOWNOTES: About Mark Hocknell: Mark had a 14 year career with Suncorp, starting in sales and then into management. He completed an MBA while at Suncorp and was then asked by QUT to develop two courses for the MBA program, Sales Management and, C