Diary Of A People Manager

An employee gets scheduled on a day they had requested off. They bring the issue up with their manager and the manager makes them find someone to cover the shift. The panel introduces a new leader, Emery Winward to the audience. Emery has over 15 years of leadership experience. He has worked in the restaurant industry and has a unique understanding of why scheduling is so important to our employees. Leadership Recommendation 1. Over-communicate scheduling expectations. Find out the employees ideal schedule and make a commitment to bring it to life. "I value your time and want to make sure your schedule is as close to perfect as I can make it, let's review our business needs and when you can work." 2. Get permission. If a change in scheduling needs to happen, get permission from the employee to first. "Hey! There are a couple of changes that need to be made to the schedule, can we sit down and see how we can accommodate these changes?" Employee Recommendation 1. Negative Emotions are meant to be discussed, not