Ewan@icluod.com

Robert Sutton shares his expertise on confronting, coping with, and forgiving the jerks at work.   You'll Learn: Internal mind tricks to help you cope with jerks How to use The Benjamin Franklin Effect to win over jerks How and when to fight back   About Robert: Robert Sutton is Professor of Management Science and Engineering at Stanford University.  He co-founded the Stanford Technology Ventures Program (and the Hasso Plattner Institute of Design (“the d school”).  He is a Fellow at IDEO,