According To Hickey
Episode 6 - Complaints are a Gift! Convert a Complaint into an Opportunity.
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:21:22
- Mais informações
Informações:
Sinopse
After receiving a complaint from a customer, we are given the opportunity to regroup, restart and show our best work. Only 1 in 25 dissatisfied customers will ever complain. The same may be true for unhappy employees. We discuss how to receive a complaint and create an action plan to solve the issue at root cause.
