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On today’s episode we’re talking to the grandfather of luxury and the man who set the gold standard for treating people like royalty, the founder of the famed Ritz Carlton Hotels, Horst Shulze. We’ll discuss why a business book on hospitality might just be the greatest etiquette book ever written, and how it’s impossibly difficult to get thrown out of a Ritz Carlton.   Plus the real story on hotel key cards, making the daily decision to love your spouse, and in depth look why a hotel tycoon is the unsung hero of everyone’s favorite chicken sandwich.  For those who enjoyed this interview and would like to learn more, we highly recommend Horst Shulze's new book; Excellence Wins.    SPONSOR SPOTLIGHT: PLANT PACKAGE Plant Package subscriptions make gardening easy by delivering plants, pots, and soil right to your doorstep.  In each themed box, they send you everything you need to create a beautiful potted arrangement – four fully-grown plants ranging from flowers and foliage to herbs and fruits, a pot,