Carey Peña Reports

“Customer service is now a spectator sport and most businesses are not prepared for it.” Jay Baer is the Founder of Convince & Convert, a strategy consulting firm that helps companies gain and keep more customers through technology, social media, and customer service.  He is also a New York Times best selling author whose most… The post Hug Your Haters: Turning Criticism Into Cash appeared first on Inspired Media 360 - Inform | Inspire | Engage.