Warren Whitlock

A lot of what we do in social media and especially Twitter is done by real people in real time with mistakes. We accept a few mistakes, but we do give 100% in heart when we do a Twitter radio show, tweet about current events or talk to friends... Tonight, we talk to @GaryRyanBlair about the success he's had with paying close attention to the details, making sure that everything in a customer experience is EXCELLENT. He'll have some tips for the TwitCast crew, and tell you about his new book "Everything Counts" -- @LeePound drops by to talk about his current project and we will give you and update on "Profitable Social Media" with @WarrenWhitlock and @EdLovesSumo