Trench Talk With Matt Reynolds

Brigham Dickinson is the President at Power Selling Pros, a customer service coaching business for the home services industry including trades such as plumbing and electrical amongst many others based out of Utah in the United States. His clients also include the likes of Mitsubishi Electric, Lennox, the Dwyer Group, Carrier, American Standard and The Electric & Gas Industries Association University. This conversation revolved around many of the teachings and lessons Brigham explores in his new book titled Patterned After Excellence: Pursuing Truth in Work and Life which is now available for purchase on Amazon. In addition to his title of President at Power Selling Pros, Brigham is also the Founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating Wow! experiences over the phone. Brigham started Power Selling Pros in 2009 when he saw that call handlers needed assistance consistently converting calls to bookings. As a result, Bri