SAGE Mindset Podcast

In part 2 of the DISC Series, I'm introducing a customer service system called GOALS + Follow Up. This simple system will help customer service reps to be rockstars for your business.G - Greet the customer in a way that fits them.O - Orient your questions, interactions, and service to their style.A - Ask questions that tug on the wants and needs of their DISC type.L - Listen by looking for responses that fit their style.S - Serve and support them in ways that achieve the GOAL you've learned and treats them the way they want to be treated.F - Follow up with them by serving their GOAL. This approach to customer service will take your customer's experiences to the next level and will help you stand above the competition. For more information on this episode and to download the suggested PDF at the beginning, visit gillettesolutions.com/episode18 Music on this episode:Delectatio - Our Secrethttps://soundcloud.com/delectatiomusic/our-secret