Zappos Podcast

Carmen Daniels Jones, President of Solutions Marketing Group and a paid advisor to Zappos, talks to us about disability, biases, and how Zappos is doing on the disability awareness front. We talk about what happens when a customer triggers our own biases and how to avoid projecting our discomfort onto anyone else. We also learn about how Zappos Adaptive is promoting inclusion by providing functional and fashionable clothing and shoes to make life easier for people with disabilities.