Zappos Podcast

In part two of our Psychological Safety series, we continue to explore the line between trust and fear with Amy Edmonson, a former grad student studying organizational behavior at Harvard. Amy had the idea that “good teams” (teams that worked well together) would have lower error rates than teams that did not work well together. After looking into the behavior of some hospital teams, her findings were that the “good” teams actually had more mistakes than the other teams. We’ll hear about her findings and about how psychological safety played a role.