Naully Nicolas

Customer experience is everything in the hospitality field. Ensuring that guests are pleased is crucial to the success of a market that is increasingly competitive and where poor customer reviews can be disastrous for a brand. Technology is a key component of helping hotels provide the best guest experience, from the moment the reservation is made to the moment the guest checks. Everything in between — from the ease of connecting to the hotel's guest network to the temperature of the guest room when entering for the first time, or even the speed of delivery of a room service order— has the potential to be enhanced by the right technology. In this #Travelcast,  I had the opportunity to interview Barry Clemens. He is a through and through business professional with extensive experience in the Hospitality & Tourism trade.  Recently made major inroads in the tech startup industry in the hospitality industry and consistently met aggressive targets set and has been a speaker at various conferences rel