The Freelance Podclass

Today we discuss a topic that is highly relevant during the holiday season. How do we make our clients feel valued besides providing incredible services and delivering high-quality work? In this class we show you five tangible, affordable ways you can express appreciation to your clients. We also share some tools and strategies you can use to show gratitude and solidify your client relationships!   Podcast Outline:   [0:42] Craig introduces the topic of showing appreciation to our clients and discusses why it’s important. He shares examples of both negative and positive customer service quality. [3:43] How client appreciation leads to client retention and the importance of showing gratitude in tangible ways   Five Ways to Show Client Appreciation:   [6:09] #1 Send a handwritten note on a notecard that has your branding. Craig shares some examples of how personal handwritten notes are powerful. [8:04] #2 Send a follow-up email after an invoice. Craig explains how the content of that email is important and give