Work And Life With Stew Friedman

Michael McDerment is CEO and Co-Founder of FreshBooks, the #1 accounting software in the cloud designed exclusively for service-based business owners and independent professionals, with more than 20 million users worldwide. Mike has spent the last decade making accounting software accessible to small businesses and is co-author of Breaking the Time Barrier, which helps professionals better price their services, and has seen more than 350,000 downloads since its release in 2013. Since its inception, FreshBooks has scaled to almost 300 employees and is consistently recognized as one of Canada's best places to work.In this episode, Stew and Mike talk about how Mike has created a workplace culture in which his employees don’t have to wear what he calls a “work face”; where they can feel safe to bring their whole selves to work. They discuss some of the creative “culture hacks” Mike uses to build an environment that breeds empathy.  Examples: every hire starts by working in customer service for a month, every