More With Moreira: The Business Podcast

“It’s one of those difficult jobs that you don’t notice if it’s going well" In this episode, Desmond is in conversation with property manager and CEO of ARMA, Nigel Glen, to discuss the many issues that arise in block management, the common perceptions and misconceptions, the regulations they’d like to see added and changed, and their unique solutions for many of the problems they face on a daily basis. KEY TAKEAWAYS Management of properties isn’t just about finance. It’s all encompassing. You are responsible for their health and safety. You have someone else’s life in your hands. Nigel had never worked with the public before becoming a block manger, and was surprised at the levels of aggression he found himself facing.  There is a sense of ownership when it comes to tenants and property managers. Nigel feels that if managers were employed on an hourly basis then tenants would fix many minor issues themselves. As it is, their initial fee seems to give them a sense of entitlement on his time. When assessing