Ft Tech Tonic

Lili Cheng and her team at Microsoft's FUSE Labs are at the forefront of research on social interaction with artificial intelligence. She joins the FT's Richard Waters to discuss the evolution of chatbot technology, what the company learnt from its experience with Tay, and the personalisation we can expect from the virtual assistants and chat apps of the future.  See acast.com/privacy for privacy and opt-out information.