Gemba Academy Podcast: Lean Manufacturing | Lean Office | Six Sigma | Toyota Kata | Productivity | Leadership

This week's guest is Karen Friedenberg. Karen, who has a diverse career background, broke down all the different ways she approaches process improvement. From DMAIC to change management, this episode is full of practical knowledge. A MP3 audio version of this episode is available for download here. In this episode you'll learn:  The quote that inspires Karen (3:15) Karen's background (3:47) How Karen uses DMAIC (6:45) How they value stream map (9:04) The next steps (10:20) The mechanics of the brainstorm (12:06) The measure piece (15:22) Her favorite analysis approach (16:44) Differentiating value-added from non-value added (17:50) Starting with the ideal state map (19:35) How long it takes to get from mapping activity to mapping activity (21:02) About control and execution (22:53) How Karen navigates change management and the "people side" (24:35) Getting people to want to change (27:15) Karen's advice for getting started (29:56) Podcast Resources Right Click to Download th