Frost & Sullivan Podcasts

Topic Discussed : Global Automotive Customer Relationship Management Market, Forecast to 2025Speakers : Dorothy AmyKey Takeaways :1) Automotive CRM is evolving and personalized marketing campaigns are crucial in the era of Omni-channel retailing. Accurate customer insights, better segmentation, and proactive sales and service initiation will optimize a dealership’s profitability2) Vendors providing open dealer management system (DMS) integrations will be largely favored by third-party CRM providers due to low integration fees3) Large dealerships will involve a long tail of transition and, hence, are not likely to adopt cloud based CRM solutions until 2025For further insights, please join us for future podcasts and to know more about our Growth Partnership Services, reach out to digital@frost.com or click here to Contact Us.Related Keywords: Frost & Sullivan, Automotive CRM  Dealerships, OEM Direct Sales, Virtual Showrooms, Customer Experience, Customer Relationship Management, Omni Cha