Founder Storiez

0:00 - 2:00 Welcoming notes 2:01 - 5:12 How does someone become the best hostage negotiator in the world / Volunteered on a suicide hotline / How he began his journey into hostage negotiation / Following through on the advice 5:13 - 7:12 How anyone can learn to become a better negotiator in their daily life / It’s all about building your EQ / Negotiation serves two purposes: 1. information gathering 2. behavioral influencing 7:13 - 8:50 His first hostage negotiator call Sep 30th, 1993 bank robbery 8:51 - 13:20 Tools: Late night DJ FM voice, use it to establish authority & comfort / Mirroring, Repeating the last 3 words that the person said ( Thoughts connector ) / Tactical empathy, Use a label to call out a negative to diminish and establish a trust 13:21 - 15:20 How the FBI created these tools / It was based on the science of results 15:21 - 17:03 How did you stay cool when you had someone's life in your hands / You n