Glass Half Full With Leslie Krongold, Ed.d.

Telling a patient story can be a highly emotional task for anyone. Thankfully, there are people who can help. Emily Newberry - author, speaker, coach - at the Kaiser Permanente in Oregon, is one of those people. Emily was a natural story teller having spent part of her youth helping others tell their stories through song. Over the years she's perfected the craft and simplified the process. It's not rocket science, she says, just remember two facts and a feeling. As part of Kaiser's Person & Family Centered Care, high impact storytelling is important for patients as well as healthcare professionals. A patient story can create a call for action.