Raintoday's Sales Tips & Techniques Podcast

When 80% of your business comes from 20% of your customers, it’s critical to retain and grow those accounts. The best way to manage those key accounts is through a Selling Center, a permanent team committed to the account that maintains and increases the value of the relationship over time. Listen as Carl Herman and Joël Le Bon, authors of Key Account Management, explain how to improve your key account management.