Double Your Dental Production Tomorrow | The Team Training Institute | Professional Dental Consultants

In this episode, Dr. John sits down with dentist Dr. Charles and his wife Sylvia Betts, owners of a dental practice in Decatur, TN. Like most dental practices, they were shut down for several weeks due to COVID-19, but are now busier than ever and are still getting new patients, even though they are a fee for service practice (a rare phenomenon these days). Dr. Charles and Sylvia share their journey during the pandemic, the challenges they've faced, and how they've pushed through and are doing better than ever. You'll Learn Why they hired 2 new staff members before they even opened back up again. How they made the team (and patients) feel safe coming back to the office. Why they double booked hygiene and how they were able to keep up with the wave of demand when they reopened. What they started doing that was a massive turning point for their practice. How they created a culture where their team solves the problems (not them). The strategies they are using now that the pent up demand is starting to subside,