Cheri Hill Show

http://larrypresents.com/ Customer satisfaction horror stories are everywhere. We’ve all come to expect less than optimal service despite the claims that we live in a service economy. It’s tempting to join the chorus of complainers and no one will criticize you if you do. But we can also look at this state of affairs from another viewpoint: as an opportunity. The upside potential for those who give good service is unlimited. By making the process of customer satisfaction a part of our daily lives, we can virtually guarantee our professional and career success. Broadly speaking, the term customer, in my mind is a person with whom we exchange value. So it would follow that no business or organization (such as government agencies, civic organizations, schools, service clubs and religious congregations) can succeed without building customer satisfaction and loyalty. My guest, Larry Williams is a veteran broadcaster with an amazing story. He is one of the few successful radio personalities in the nation that n