Divinepreneur Set Free

Have you ever had a bad customer service experience?  If you have, did you ever tell someone about it?  Chance are the answer is a resounding yes!   So, how do we up our game when it comes to client relations and customer service? In this episode, we discuss five essential skills to serving customers, and doing authentically.  People are emotional beings.  That is why when we experience bad customer service we tend to tell our friends and neighbors; it hits a nerve.  We want to avoid that type of experience.  With this understanding, we can then construct a superior experience for our clients.  First, be empathetic.  There is a big difference between being empathetic and being sympathetic.  You can certainly be both. However, having empathy simply shows that we care about the customer predicament.  Customers don't want to talk to robots and people who read off scripts, which in turn come off as robots.  We've all experienced this before.   Second, avoid using negative language at all cost.  We must not confus