Small Business With Steve Strauss Powered By Microsoft

This week's Small Business with Steve Strauss powered by Greatland podcast is about the importance of Customer Service.   Steve interviews a customer service extraordinaire, Shep Hyken.  Shep is President of the National Speakers Association, a NY Times Best Selling Author and the Chief Amazement Officer at Shepard Presentations.  His newest book is Amaze Every Customer Every Time.   There is also another edition of "Ask An Expert Live", where Steve takes a question from listener Richard.  He brings up a great point about Customer Service in general.  It's important to make sure we show appreciation for everyone, including businesses that help us.