Pawn Leaders

170: The Importance of Customer Service with Luis Hornedo of Latin American Pawnshop

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Sinopse

Luis Hornedo, the owner of Latin American Pawn Shop talks about the challenges and benefits of focusing on customer service. He also shares his thoughts on facing challenges about how to best create an environment for employees that makes them want to give great customer service. In this episode, I explained why inventory turnover is so important! Tune in now for some great information about what it all means for your pawn business!       Join our discussion, and be sure to check us out in the Pawn Connect Community.